In this release, we’ve implemented a variety of improvements and fixes designed to enhance user experience, improve functionality, and resolve reported issues. These updates focus on optimizing the event detail pages, refining mobile and online platform customization, enhancing user interface elements, and ensuring more reliable processes across different features. Here’s a detailed look at what’s new and improved in Release 83.
1. Added Space Between Tabs on Event Detail and Checkout Pages
Spaces have been added between tabs on the event detail and checkout pages for clearer understanding and better navigation.
2. Mobile Header Image Section Introduction
We’ve introduced two new mobile-specific fields in online platform customization to prevent stretched images in online sales. If new images with the given dimensions are not provided, the system will fetch images from the older field, which is more specific to desktop. You can edit this from Settings > Platform Customisation > Online Customisation > Overall Customisation > under Header Preferences.
3. Voucher Custom Amount Button Customization
The custom amount voucher tab, previously hardcoded as “Other,” can now be modified in Step 2 of the voucher build. If only the custom amount option is available, the tab will not be displayed, allowing customers to directly enter the amount and select the quantity.
4. Wider Session Date Selection Circle in Calendar View
The calendar date selection circle has been made wider for better visibility.
5. Validation for Expiry Date in Membership/Merchandise
We’ve made some updates so that a validation message will appear if the expiry date/days are selected in Step 2 of the Membership/Merchandise build and no input is provided.
6. Zoom Integration Changes
As the JWT token authentication was deprecated by Zoom last September. We have now updated our authentication process and implemented server-to-server authentication instead. These changes can be found inSettings > Organisation Settings > General Settings > Zoom Webinar/Meeting. Please read about all the updates to this process here : https://helpticketsearch.com/hosting-events-online-with-zoom/
7. Upsells/Add-Ons Inventory Allocation
We have introduced a new option for Upsells/Add-Ons, allowing you to adjust inventory allocation at the performance/session level instead of the event level. Once ‘Yes’ is selected, you can specify the inventory allocation for each performance or session. For example, if your total inventory is 29, but you want to sell only 20 items for a specific event, only 20 items will be available for sale for that event.
Note: This new function is crucial for managing events like dinner and show combinations where pre-dinner slots are limited. It allows you to control attendance numbers for each date and time, preventing overselling. Previously, capacity was tied to the entire event rather than individual performances.
8. Fixed Flickering Message on Event Detail Page
When landing on the event detail page, users previously saw a “sorry we cannot find tickets” message before ticket types loaded. We have added a “please wait” message while ticket types load, and if no ticket types are available, the existing “sorry” message will be displayed.
9. Inactive Questionnaire Handling
Inactive questions from questionnaires are now greyed out in the backend customer and transaction areas for all past and future transactions. Mandatory questions that have been made inactive will bypass validation if changes are made from the backend customer record.
10. Fixed Inactive Questionnaire Issue in Event Step 3
Previously, users were unable to make questionnaires inactive or delete them when associated with ticket types or sessions in event build step 3. This issue has been resolved, and a warning is displayed at the event level questionnaire.
11. Warning for Missing Customer Selection in Donations
A warning message now appears if no customer is selected during the backend checkout when making a donation. Additionally, issues with exchanging/transferring donation orders placed without a customer have been fixed.
12. Fixed Mobile Number Validation Issue
Previously, changing the country code after entering a mobile number would not remove the validation error. This issue has been resolved, and validation is now correctly handled.
13. Opt-in Text Issue in Platform Customization
Text changes have been made in the online platform customization area, including the removal of non-functional text such as “We would like to…”.
Changed from..
Changed to..
14. Resolved External Customer ID Search Issue
Searching for customers by External Customer ID in the backend customer and transaction area is now functioning correctly.
15. Help File for Linking Organizations and Added Tip on Linking Popup/Screen.
We’ve added a link that explains the process of linking organizations, along with brief information on the linking organization popup/screen. Learn more here: https://helpticketsearch.com/linking-multiple-organisations/
16. PWYF Pagination on Door List – Check Off Non-Attendance Page
The pagination on the Door List – Check Off Non-Attendance page has been improved. We have introduced a record count for a better user experience.
17. Pay What You Feel Reminder 2 and 3 Not Populating Campaign End Date
An issue where the campaign end date was not populating in the Pay What You Feel Reminder 2 and 3 emails due to an incorrect tag has been fixed.
Reminder 2
Reminder 3
18. Tag Assignment Issue Due to Operator Notification Function
When the “Notify user when tag is assigned?” setting was ON, the tag assignment process caused issues. This has now been resolved.
19. Membership Backend Sales Issue with Multiple Images
The image carousel component was causing issues in backend/box office sales when there were multiple images in the membership build. This has been fixed.
20. Adding Popup in Online Checkout Page for Stripe Pay Payment Gateway
For Stripe Pay, we’ve added a popup in the online checkout page. When the confirm button is clicked, the popup advises users to wait and not refresh the page, addressing issues caused by page refreshes.
21. Daily Sales Report Generating Blank Due to Missing Event/Session Parameter
The Daily Sales Report was sometimes generating blank due to a missing event/session parameter for one organization. This random issue has now been resolved.