We are excited to announce the release of the below items.
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Please see below the items included in release 80. Please read the release notes carefully and if you have any questions, please contact support in your region.
1. TikTok Integration
We’ve introduced a new feature allowing you to seamlessly track ticket sales via TikTok Pixel integration. This upgrade offers you enhanced analytical insights! In addition to monitoring your GA4 and Facebook metrics, you can now evaluate all your marketing endeavors more efficiently. With this integration, you can accurately measure the performance of your TikTok ad campaigns alongside bookings made through TicketSearch events, leveraging the TikTok Pixel.
Adding a TikTok Pixel to your organization:
Create a TikTok Pixel ID on TikTok by visiting: https://ads.tiktok.com/help/article/get-started-pixel?lang=en#anchor-0
You must go to https://ads.tiktok.com/ to set up your account.
In TicketSearch, navigate to the TikTok Integration option:
This can be found under the Marketing Tab > TikTok Integration.
You can activate this at the organization level and enter your Pixel ID. The Pixel Tracking Actions are noted, allowing you to track when customers visit your website to make purchases through TikTok advertising.
Additionally, you can adjust this at the event level, similar to what can be done with Facebook pixel tracking. Promoters can add their specific pixel ID, but it will only track from the promoter’s pixel ID, not the organization’s, as it tracks only one at a time.
Please note: It may take 3-5 minutes for statistics to reflect on TikTok Ad Manager.
TikTok Pixel relies on cookies. If a customer denies advertising cookies, TikTok will be turned off for that customer.
Read our detailed help file on TikTok Integration here: https://helpticketsearch.com/tiktok-integration/
2. Introduction of New Donation Option- Pre-Defaulted Donation Amount
We’re excited to announce the addition of a new feature under the Donations tab – the ‘Pre-defaulted Donation Amount.’ This option is available for both stand-alone donations and those associated with events and can be found under the ‘Fundraising Types’ tab in the Donation Menu.
When a customer selects the donation type, the pre-defaulted amount will be automatically populated on the order checkout page without them having to select anything.
Customers will still have the flexibility to either proceed with the pre-defaulted amount, donate a different custom amount, or choose to skip the donation. It’s important to note that the pre-defaulted amount cannot be less than the minimum donation amount if customers opt to enter a custom donation amount. This enhancement provides a seamless donation experience while offering customers the freedom to support causes in their preferred manner.
3. Backend Platform Customization
You can now completely customise the look and feel of your org. We’ve added a new menu titled ‘Back-end Customisation’ under the Platform Customisation menu. Here’s what it includes:
- Customization Tools:
A new menu called ‘Back-end Customization’ has been included under the Platform Customization menu. This allows you to update your logo, dashboard logo, app icon, primary colors, login screen panel color, login page banner image, and text messages. You can find this by going to Settings > Platform Customisation > Backend Customisation.
The second customization option pertains to your Dashboard Logo, which represents the logo positioned at the top left-hand corner of your TicketSearch front page.
Following that, you have the option to update your app icon, which is located on your browser tab.
Additionally, you can modify the primary black and orange colors wherever they appear on your TicketSearch page to match your brand.
From this:
To this:
You can also adjust your login screen panel color, which is situated on your login page.
Furthermore, you can change your Login Page Banner Image by uploading several images of up to 2MB each. These images will be displayed in the background of your login page, appearing in a slideshow format.
Additionally, you can make text modifications such as altering the ‘Welcome to TicketSearch’ message on the login page and adjusting the ‘Powered By’ text. This is particularly useful for resellers who prefer customers to see their own branding, as opposed to TicketSearch.
Moreover, you have the option to edit the privacy policy link and copyright details located at the bottom right corner of the login page. If your organization has a privacy policy, you can enter its details here. Again, useful for resellers.
You also have the ability to change the supported countries, phone number, and email details located at the top of your TicketSearch Dashboard. (Useful for Resellers).
- Backend Login URL:
A special link is available at the top of the back-end customization page, under ‘Backend Login URL’, considering all your customizations created in the backend.
After making your desired changes to the backend system, use the below URL for login. This ensures that the interface you see reflects the customization you’ve applied. This means you’ll see the branding elements and design choices you’ve implemented, providing a consistent user experience.
4. Introduction of New Menu: Customise Your Domain
We’re excited to introduce a new menu option under the Marketing tab called “Customise Your Domain.” This menu provides comprehensive information on the domain masking process. Now, users can easily access and navigate through this menu to customize their domain settings according to their preferences. This addition aims to streamline the domain customization process, empowering users to create a seamless and branded experience for their audience.
Note: Domain masking, also known as URL masking, is the practice of concealing the actual domain name of a website from the URL field of a user’s web browser in favor of another name. In simpler terms, it allows you to present a custom and branded URL to your customers.
Custom Domain Example:
5. Enhancement to Online Customer Account – Upcoming Event Section
We’ve refined the layout of the ‘Upcoming Events/Activities’ section in the online customer account interface. Now, events will be displayed or removed based solely on the organization date and time rather than UTC timing (UTC is a fixed time zone that never observes Daylight Saving Time). This update ensures that customers can easily view upcoming events according to their scheduled date and time.
6. Enhancement in Shopping Cart Customization
Previously, the shopping cart on the order selection page did not display any fees and charges associated with the order until the final checkout page. To address this, we have introduced an update to the platform customization settings. Users can now choose to hide the text related to ‘fees and charges’ on the shopping cart. To access this feature, navigate to Settings > Platform Customization > Online Customization > Overall Customization. From there, select the shopping cart item, then click on the text ‘fees and charges,’ and finally, check the ‘Hide this option’ checkbox.
Note: The shopping cart only shows the per-ticket fee. Other charges like transaction, delivery, and payment fees will be calculated on the checkout page based on the settings or choices made by the customer for delivery/payment methods.
7. Enhanced Waitlist Preference for Sold-Out Events
We are pleased to announce an improvement in our waitlist feature, specifically tailored for sold-out events. Previously, once an event reached full capacity (sold out), the preference dropdown was unavailable for selection. However, we have optimized this functionality to now include the preference column even for sold-out events. This enhancement ensures that users can still indicate their preferences even when an event is at maximum capacity, providing them with a seamless experience and allowing organizers to better manage event attendance.
8. Optimization of Online Customer Account Order History Page
We’ve enhanced the ‘order history’ section within the customer’s online profile to improve user experience. Now, when accessing the order history, you’ll see a message saying ‘Please wait a moment’ while the data loads, ensuring smoother navigation. Additionally, we’ve optimized the display by showing up to 20 items initially, with the option to load more by clicking the ‘Show More’ button. This improvement streamlines the viewing experience, providing easier access to order information while managing the system load effectively.
9. Customization of Donations Header Region
We’re pleased to announce the enhancement of the ‘Finalise Order’ screen under platform customization. We’ve added a new feature – the ‘Make a Donation’ tab, which you can customize according to your preferences. This tab allows you to personalize the donation section with any message you desire. Now, when customers are placing an order, the donation tab will appear on the finalise order screen, providing them with the opportunity to contribute in a way that aligns with your messaging.
10. Improved Transaction Search Navigation
Previously, when searching for a transaction, the screen would not consistently land at the top of the page, leading to user frustration and inefficiency. This can be found by going to Sales > Customers and Transactions and entering the order/confirmation number in the Transaction Search column.
To enhance the user experience, we’ve implemented a small adjustment. Now, when you search for a transaction, the screen will reliably land at the top, ensuring a smoother navigation experience. This enhancement simplifies the process of locating and reviewing transaction details, allowing you to quickly access the information you need with ease.
11. Social Media Logo Update: Twitter
We’re pleased to inform you that we’ve updated the Twitter logo within our platform to align with their recent rebranding efforts. This update ensures that our platform reflects the latest branding guidelines from Twitter, providing a more cohesive and up-to-date user experience.
12. Streamlined Platform Customization
In the platform customization area, we’ve made an adjustment to enhance clarity and focus. Specifically, we’ve removed the event description area from the platform customization events page section. This change was implemented to streamline the customization process, as the event description is exclusively visible after clicking on the event or the buy now button. This can be found by going to Settings > Platform Customisation > Online Customisation > Changes can be made from the ‘overall customisation’ area, under the events section, as shown below.
13. Event Customisation Enhancements
You can now customize the text displayed when no tickets are available. This includes situations where tickets are accessible only via a promo code, or require sign-in for access. This customization option enhances the customer experience by providing clear and informative messaging when tickets are unavailable. You can do this from Platform Customisation > Online Customisation > Select the ‘Events’ tab from the drop-down menu and scroll down to the section which says: Here you can modify the text that is displayed when no tickets are available. This occurs when tickets are accessible only via a promo code, or require sign-in for access.
14. Pay What You Feel (PWYF) Changes (After)
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- No Show Fee Process Update:
We’ve shortened the No Show Fee process. Upon searching for any event session, data will be generated. You can then select the ‘Order Number’ checkbox, followed by the ‘Marked As No Show All’ button to mark selected transactions as no show. We’re not charging a no -show fee at this point, only updating the status to ‘NO SHOW’.
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- Select All Option and Marking Process:
We’ve added a ‘Select All’ option at the left corner of the grid with order numbers. Choosing ‘Select All’ will check all ticket data, and the data will be preserved. If you want to uncheck some tickets, you can search the data again and uncheck them.
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- Mark as No Show Button and Return to PWYF Door List:
Now, when you select the “select all” option, a button labeled “Marked as No Show All” will appear at the right side corner of the grid. Clicking this button will mark all the selected ticket data as No Show Marked. Additionally, we’ve introduced a “Return to PWYF Door List” button on the checkout and order confirmation pages in the backend. This button becomes visible after marking a transaction as a no-show, enabling you to return to transactions to charge the no show fee.
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- Default Selection for No Show Attendees:
The checkbox labelled ‘only display no show attendees’ is now automatically selected by default. This means that when accessing records, only information about attendees who have not yet been scanned (i.e., those who have not attended the event) will be shown. If any ticket has already been scanned, it will be excluded from the displayed records.
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- Removal of 0 Quantity from Doorlist Page:
Previously, the doorlist page displayed records with a quantity of 0. We have since removed these records from the list.
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- Email Notifications Update:
We are no longer sending General Order Confirmation Emails and PWYF Confirmation emails when charging the no show fee. Only the No Show Fee Charged Email will be sent in such instances. Additionally, PWYF Order Confirmation emails are not sent at the time of reservation; they are only sent when a customer places an order for a PWYF ticket.
15. Stripe Banking Integration for Indonesia
Stripe Banking payment option has been enabled for Indonesia.
16. Stripe Pay for Additional Countries
Stripe Pay Credit card option has been enabled for the following countries: AUSTRALIA, FINLAND, FRANCE, GERMANY, IRELAND, ITALY, LUXEMBOURG, MEXICO, NETHERLANDS, NORWAY, PORTUGAL, SPAIN, SWEDEN, SWITZERLAND, UNITED KINGDOM, UNITED STATES.
Note: In the listed countries, only Stripe pay with card is available as a payment method. Other payment options like FPX and Alipay are not supported, as they vary depending on the country
System Improvements and Bug Fixes
17. Social Media Share Button Update
The ‘Share This’ button for Social Media options selected in your Social Media Settings under the Marketing tab has been updated. This allows customers to share the private link associated with an event they are purchasing tickets for to their desired platform.
18. Waitlist Issue Resolved
We’ve addressed an issue in the waitlist section of an event where deleting a customer triggered a confirmation popup that appeared at the top of the screen, obstructing the headers at the top of the table. This is usually found under Manage Events, once you have a sold-out event with an active waitlist, the waitlist icon will appear. Previously, when selecting this and attempting to delete an entry, the below pop-up would appear at the top of the screen.
This made it difficult to confirm deletions, especially with numerous customers listed.We’ve modified this behavior to ensure that the popup displays according to your position on the screen, allowing for smoother deletion processes.
19. Global Delivery Methods Page Enhancement
Previously, when making edits to delivery methods within the global settings of your organization, the page would revert to the top after saving changes. This made it challenging to manage multiple delivery options efficiently.
In response to user feedback, we’re excited to announce an update that addresses this issue. With our latest enhancement, the page will now remain static at the location of the option you are editing after saving changes. This improvement streamlines the editing process, allowing you to efficiently manage delivery methods across all sales channels without unnecessary scrolling or navigation. Remember, your Global Delivery Settings can be found under > Settings > Organisation Settings > SALES AND DELIVERY.
20. Improvement in Task Popup Placement
In response to user feedback, we have made enhancements to the placement of task popups within our platform. Previously, these popups would appear behind the banner, causing inconvenience to users.
With our latest update, we are pleased to announce that we have addressed this issue. Task popups will now be positioned below the banner, ensuring they are prominently displayed and easily accessible to users.
21. Notification Icon Alert Design Fix
Furthermore, we’ve fixed a design issue with the notification icon. Previously, it displayed HTML code instead of the intended link. This has now been rectified to display the correct link, enhancing user experience and clarity.
22. Resolution of Inactive Users Appearing in Task System
We have addressed an issue where inactive users were incorrectly appearing in the task system when creating and assigning tasks from your TicketSearch front page. This problem has been resolved, ensuring that only active users are displayed for task assignment, thereby improving the efficiency and accuracy of task management.
23. Image Dimension Adjustment for Clarity
To ensure clear and crisp images in email content, we have implemented a fix to resize images during the email content creation process. Specifically, we’ve updated the image dimensions for all images in the ‘upcoming events’ section across all email templates. Previously, these images appeared stretched, affecting their clarity and presentation. With this enhancement, images will now be appropriately resized, maintaining their quality and improving the overall visual experience for recipients of email communications.
Previous Image Quality
Current Image Quality
24. Resolution of Meta Tags Display Issue
We’ve addressed a display issue related to meta tags when sharing events. Previously, when sharing an event, the TicketSearch logo would appear instead of the relevant event image.
With our latest update, we’ve resolved this issue. Now, when sharing an event, the associated event image will be displayed correctly, providing a more visually engaging experience for users.
25. Reservation Payment Issue Resolved
We’ve successfully resolved an issue with Stripe Pay regarding payment failures for reservations. Previously, if a reservation was placed in the backend and a payment was attempted through the customer’s profile using any of these payment methods (3d option such as FPX, AliPay etc), redirection to a third-party page would occur. In case of payment failure, the order was incorrectly confirmed, even without successful payment. This issue stemmed from the existence of a reservation in the system, leading to the status of the transaction being updated from reservation to order despite no payment being
made.
26. Resolution for Multiple Partial Reservation Payments in Stripe Pay
We’ve also addressed an issue affecting reservations made in the backend, particularly when completing multiple payments with Stripe Pay. Previously, the second payment was causing the status to change from reservation to order. This issue has been successfully resolved.
27. Improved Functionality for Email Address Entry in Fast Sales
In fast sales, we’ve made an enhancement to allow the pasting of email addresses into the field. Previously, email address pasting was blocked, but now it’s been removed, enabling smoother and more efficient entry of email addresses during the sales process.
