A waitlist is when an event/activity is sold out and those customers who didn’t receive a ticket can be added to the waitlist. If/when vacancies become available, you will be able to generate a list via the module (i.e. events) and contact these customers. This area allows you to create different waitlist templates to account for the different requirements you may have for a waitlist. For example, different messages per waitlist and different capacities of customers that can join that waitlist.
Tip: When creating an event/activity or other modules that you have access to, you will be able to assign the relevant waitlist template.
- Searching waitlists – Simply enter the term you want to search for, select from Active, Inactive or All, and click “SEARCH”. Please remember to click “CLEAR FILTERS” to see your full list after a search.
- Click the active switch to turn your waitlist on or off – Any customers that are in a current waitlist will be affected and unavailable to view.
- Click the Edit button, to edit a waitlist – If you do edit a waitlist code, all existing events/merchandise that have the waitlist associated will have the messages etc. updated.
- Click the bin icon to delete a waitlist – You can only delete waitlists that have no customers assigned to them.
- Creating a new waitlist – Click the “New Waitlist Template” button at the bottom of the page, then fill out the details on the page and click “Save”.
RECENT UPDATES
Join Waitlist Option for Specific Dates and Times
This has been a highlight requested features and now customers have the option to join the waitlist for specific dates and times, even if some sessions are sold out while others still have available seats. Previously, the join waitlist button only appeared when all sessions were sold out.
With this update, customers can join the waitlist for any sold-out or allocation-exhausted sessions within the event. The join waitlist button will be visible on the event details page. You must turn on this setting against your waitlist template. We’ve also moved the Join a waitlist link further down towards the selection of dates and times to ensure that if dates are available, there is no confusion that options are available. The move of the Join a Wailist will only be visible if the session level option is activated.
Customized Waitlist Questions
We have introduced an additional question feature for your waitlist build. This question can be tailored to your needs, such as seat preferences, and you can specify if it’s mandatory or not. When customers join the waitlist, they will see this question. To activate this feature, go to Tools & Templates > Waitlist. You can access the data collected from the waitlist in your Waitlist Report or from the Waitlist listing page.
The Waitlist Report now includes the additional question field and preferences provided by customers.
In the example below, the customised question is displayed in the second last column as well as the preferences as to which sessions that are sold out a customer wants to list for.
