Social Distancing Seat Maps

To activate social distancing on your seat maps, go to Events > Manage Venues/Manage Holds > Select Venue > Select Layout > Go to Step 2: BA Path. Please ensure you have the ‘Do you want to show the tickets remaining in online sales?’ function turned off in Events > Step 1: General Information > Options and Add Ons. If you leave this function on, the system will show the available count based on your venue capacity, not on your social distancing selling capacity.

NOTE: All layouts need to be adjusted for social distancing. For example, if you have a cabaret and a theatre configuration layout, you will need to adjust both of these for social distancing.

We’ve added social distancing seat maps that give you the ability to force (x) number of seats to be left between customers to adhere to local jurisdiction and maintain social distancing.

The system will automatically block those seats as ‘SD’ seats. These seats cannot be released by an operator unless you do a refund or exchange of the order that is connected to those SD seats. For example, if a customer purchases 2 seats and the (x) number of seats between customers for social distancing has been set to 2 by you, the system will automatically block 2 seats as ‘SD’ seats. They will be viewed online as unavailable and in the backend as SD. In saying this, technically 4 seats will become unavailable to purchase.

When you select seats from the seat map and click ‘Add to Cart’, only once the payment is finalised will the system display the ‘SD’ labels on the seat map to the existing operator. Prior to that, they will still see adjacent seats available until payment is finalised so that they can add to that order if necessary. All other operators will see the relevant seats around that order blocked as SD unless released by the existing operator without payment.

You can also set your overriding total capacity to adhere to imposed maximum capacities during COVID-19 which may be different from your actual capacity. Backend operators will be able to see the total capacity of the map as well as the selling capacity that may be limited. Please note that the ‘Available’ count does not reflect your new selling capacity at this time.

You are also able to customise the social distancing messages that will appear to customers online in cases such as when they don’t leave the required number of seats between them and the next customer(s).

Above: Backend sales process showing the venue capacity and the social distancing selling capacity etc.

Above: See where you can set the rules for social distancing on your seat map

Above: See how the seat map automatically blocks 2 adjacent seats as SD next to an order of 4 seats

Above: The message a user will receive if they try to process an order that exceeds the selling capacity for social distancing

Above: The message a user will receive if they try to purchase seats too close to another customer/party

3. Additional Ticket Holder Information Update

In Event/Products Settings > Additional Ticket Holder Information, you have the ability to choose whether you want to collect each customer’s details per ticket. Due to social distancing requirements, often venues are now required to collect every attendee’s details.

In Event/Product Settings, you can set the global settings for ticket holder information. Here you can use the check boxes to choose up to 5 customer information fields that you would like to collect for each ticket holder. The toggle switches can be used to make certain fields mandatory for collection. In saying this, the system will not allow a customer or user to proceed with a sale unless this information has been added. Through the selections you make, they will form your default settings which will apply to ALL of your events unless you say YES to ‘Do you want to alter these settings per event?’. Saying YES here will give you the ability to adjust the settings on an event level.

When you create or adjust an event, in Step1: General Information > Options and Add Ons, you will see an option to say YES or NO to ‘Do you want to obtain customer details for each ticket holder?’. This will only show if you have chosen to alter the ticket holder information per event in the global area. By selecting NO, that particular event won’t collect any additional ticket holder information. If you select YES, you will see something similar to what is shown in the image below.

Here you will see your default global settings already pre-populated, but you have the opportunity to adjust the ticket holder information settings to suit your needs or requirements. Remember that turning the toggle switch on will make it mandatory for a certain customer fields to be collected.

Above: Ticket Holder Information in the backend

Above: Ticket Holder Information online

4. Door List/Questionnaire Report – Scanned Count added for COVID-19 tracing

We’ve added to the Door List/Questionnaire Report ‘Scanned Count’ so that you can identify who was actually scanned into the venue for Covid-19 tracing. This matched with ticket holder information collected will allow you to contact relevant customers.

  1. Ticket holder information fields added to E-ticket/Printed Ticket layouts

You can now add ticket holder information fields (up to 5) onto your ticket layouts which is particularly important for matching ticket holder names for COVID-19 contact tracing. For example, if Ticket Holder Information Field 1 is ‘First Name’, Field 2 is ‘Surname’ and Field 3 is ‘Mobile’, the system will print this information on the tickets for verification upon entry into the venue. You will need to click on ‘Insert Tag’ and select from TH1 up to TH5 tags (if 5 tags are required). Ticket Holder Information can be activated via Settings > General Settings, and if you have chosen to adjust these settings per event, you can select different Ticket Holder Information fields e.g. one event could collect First Name, Surname, Email and Mobile and another event could collect Title, First Name, Surname, Email and Mobile.

Scanning App – Addition of Ticket Holder Info

We’ve made various changes to the scanning app including ensuring that ‘success’ and ‘rejected’ sounds are clear. Statistics on the scanners have also been updated for the various modules.

**Important** Ticket holder information has now been added to the scanning app so that you can match the ticket to the individual person’s name assigned at order time to meet COVID-19 contact tracing requirements.