Please read the below instructions on how to successfully setup your SecurePay account in any situation.
Updating SecurePay REST API for Existing Customers
- You will need to sign up to a SecurePay My Post Business account click here
- An email from Australia Post will be sent to activate the account
- Click the ‘Activate now’ button within the email which will log you into the SecurePay Dashboard
- You can log out at this point
- Email the support team using the below email template
- Ensure you have access to the SecurePay Dashboard, refer to the troubleshooting section if you are unable to get access
- The Support team will email you to confirm that your existing SecurePay account has been linked
- Log into the SecurePay My Post Business Dashboard click here
- Locate the Live credentials within the ‘Start trading’ section
- Enter the Live credentials into the TicketSearch platform
Email Template
To: support@securepay.com.au
Cc: tony.nguyen3@auspost.com.au
Subject: SecurePay REST API for {SecurePay Merchant ID} {Trading Name}
Body:
Hi Team,
Please assist with linking {email address used to sign up} with my SecurePay account {SecurePay Merchant ID} {Trading Name}.
Kind Regards,
{You name}
New SecurePay Gateway Customers
- You will need to sign up to a SecurePay My Post Business account click here
- An email from Australia Post will be sent to activate the account
- Click the ‘Activate now’ button within the email which will log you into the SecurePay Dashboard
- Click ‘Activate now’ within the ‘Apply for a SecurePay Gateway account’ for the online application
- Once the application has been processed, a welcome email will be sent containing SecurePay’s Merchant Portal credentials used to manage your SecurePay account
- Log into the SecurePay My Post Business Dashboard click here
- Locate the Live API credentials within the ‘Start trading’ section
- Enter the Live API credentials into the TicketSearch platform
New All in One Solution Customers (Gateway and Merchant)
- You will need to sign up to a SecurePay My Post Business account click here
- An email from Australia Post will be sent to activate the account
- Click the ‘Activate now’ button within the email which will log you into the SecurePay Dashboard
- Click ‘Activate now’ within ‘Get started with SecurePay’ for the online application
- Once the application has been processed, a welcome email will be sent containing SecurePay’s Merchant Portal credentials used to manage your SecurePay account.
- Log into the SecurePay’s Merchant Portal (here) and complete the compliance form to activate your account
- Log into the SecurePay My Post Business Dashboard click here
- Locate the Live API credentials within “Start trading” section
- Enter the Live API credentials into the TicketSearch platform