Release Notes 95

September 2025

Release 95 brings a range of enhancements designed to improve platform usability, customization, and customer experience. Clients will benefit from WhatsApp Business integration for easier customer support, improved promo code visibility and customizable placeholders in online checkout, flexible companion field settings, the ability to show the day of the week in online sales, and stricter calendar date restrictions for event builds. Ticketing has also been enhanced with the option to remove “Copy From” and “Copy To” in online sales. Donation functionality sees significant improvements, including donation-level opt-ins, a new square image field, regular donation platform customization, enhanced terms and conditions, and updated donation email settings for standalone and combined orders. Additionally, donation opt-ins are now reflected in reporting, ensuring better tracking and marketing insights. These updates collectively streamline workflows, improve consistency across modules, and enhance the experience for both clients and customers.

1. WhatsApp Business Integration

A new WhatsApp Business integration has been added under the Marketing menu. Once enabled, a WhatsApp chat button will appear on your online website, allowing customers to quickly connect with your support team. You can configure the integration by entering your mobile number, adding a pre-filled message to auto-populate when a customer initiates a chat, and selecting the position of the chat icon (left or right side of the screen). When customers click the icon, they will be redirected to WhatsApp, where they can continue the conversation via the mobile app, web browser, or WhatsApp desktop.

The WhatsApp chat icon is draggable on both desktop and mobile, so users can reposition it if it blocks any information on the screen. When the page is refreshed, the icon will return to its default position (bottom left or bottom right, depending on your settings).

A small “X” close button has been added to the icon, allowing users to temporarily hide it from view. Once the page is refreshed, the icon will reappear in its default position.

2. Promo Code Field Visibility on Event Sales Page

On the event sales page, the promo code field will now only be visible if a promo code ticket type exists in the pricing template. Previously, the field appeared even when no promo codes were set up. Once a promo code ticket type is added, the field will automatically appear on the event sales page, ensuring a cleaner and more relevant checkout experience.

Important Note:

If a ticket type does not have a promo code, the field will not show.
If an event has multiple performances and only one performance has a promo code, the promo code field will only be displayed for that specific performance.

3. Customizable Placeholder for Promo Code and Voucher in Online Checkout

Previously, under the Checkout tab in Platform Customisation, the Enter Coupon Code option allowed you to customise the heading, but the text box still displayed the default placeholder “Enter Promo Code” regardless of changes. We have now made the placeholder text fully customisable, allowing it to match your heading or any preferred wording.

4. Flexible Mandatory Settings for Companion Fields

When collecting additional information for ticket types, companion fields (e.g., companion card photo) previously applied as mandatory for both online and backend by default. We have updated this so you can now set the field as mandatory online only, mandatory in the backend only, or mandatory for both. Fields that were previously set as mandatory will now default to mandatory online only, which you can adjust as needed.

5. Ability to Show Day of the Week in Online Sales

For online sales, the event sales listing page will now display the day of the week along with the event date. This applies to both single-date events and date ranges, making it easier for customers to quickly identify event days.

6. Event Build – Step 2: Calendar Date Restrictions

When creating or editing a standard event, past dates continue to be blocked. With this update, the End Date field is now directly tied to the Start Date. Once a Start Date is selected, only dates on or after that Start Date will be available for the End Date. This ensures the End Date cannot be set earlier than the Start Date. Example: If you pick 15 Sept 2025 as the Start Date, the End Date field will only allow dates starting from 15 Sept 2025

7. Ability to Remove “Copy From” and “Copy To” in Ticket Holder Information

Previously when purchasing multiple tickets online, the final checkout page displayed Copy From and Copy To options. These allowed users to duplicate ticket holder information across tickets, useful when only the name needed to change while other details remained the same.
A new option has been added under the Additional Ticket Holder Information section of the event/product settings page:“Remove Copy From and Copy To in Online Sales?”

If this option is set to Yes, the Copy From and Copy To buttons will no longer appear on the online checkout page.
This setting applies globally to all events where ticket holder information is collected. Note: It cannot be modified at the individual event level.
Note: This only applies to online sales. The options will still remain available in backend sales.

Changed From:

Changed To:

8. Donation Opt-Ins and Donation-Level Opt-In Settings

We have introduced opt-ins for donations to give you greater flexibility in managing customer preferences. Previously, when using organization-level opt-ins, standalone donation sales did not display any opt-in options. Now, even if you are using organization-level opt-ins without overriding them at the module level, you can select opt-ins during the donation sales process.

Note: When a donation is linked to an event, the donation opt-in will now appear under the Donation tab (since donations are added after the Customer tab during Online Sales).

Additionally, a new Marketing menu has been added in the donation build, allowing you to choose which opt-ins are associated with each donation. This functions in the same way as opt-ins for events, making the experience consistent across modules.

Reporting Updates:
Donation opt-ins are now included in the following reports:

Customer Evaluation Report
Primary Marketing Report
Promoter Opt-In Report

9. New Image Field in Donation Build

We have introduced a new image field in the donation build to replace the previous rectangular donation image, making it consistent with other modules that use square images. This image field will be available under the Fundraising Main Image section. You can still use the header image, but the fundraising main image will now take precedence over the banner image in the online listing page.

10. Regular Donation Platform Customisation

Any regular donations currently available will use the overall platform customisations applied to your donation page. Additionally, under the Donation tab in Platform Customisation, you can update and manage all components specifically for the Regular Donation module.

11. Donation Terms and Conditions

Previously, when selecting Terms and Conditions on the order checkout page, the field was returning blank even if Terms and Conditions were saved at the Organization level. This has now been fixed.

12. Donation-Specific Terms and Conditions

We’ve introduced a new option: “Do you want to modify the Terms and Conditions for this donation build?”
This allows you to include donation-specific Terms and Conditions in addition to those saved at the Organization level. If both are used, the Organization-level Terms and Conditions will be displayed along with the donation-specific ones. If the Organization-level Terms and Conditions are removed here, only the donation-specific Terms and Conditions will be shown. Whatever is configured in the Donation build will appear in Online Sales, and if the Terms and Conditions tag has been set, it will also be included in the confirmation email and the donation email.
This feature is available for both new and existing donations.

13. Donation Email Settings

A new question has been added: “Would you like to send both a confirmation email as well as a donation email?”
For existing donation modules, the default answer is set to Yes.
If selected:
- Standalone donations will generate both a confirmation email and a thank you for your donation email.
If not selected:
- Customers will only receive the thank you for your donation email.
Important Note:
- If the donation is made alongside another item (e.g., an event ticket), the customer will still receive a confirmation email.
- The above question only applies to standalone donations.

14. Improved Ticket Printing and Downloading

After successfully purchasing tickets online, customers previously had to open a popup window to print or download their tickets from the order confirmation page. If popups were blocked, they were unable to access their tickets. To resolve this, tickets will now open in a new browser tab instead of a popup, ensuring they are always accessible. Customers can also print or download tickets anytime from their Order History or Upcoming Events within their account.

15. Update Process for Mailchimp When Not Set Up

Previously, if Mailchimp was not set up and a client navigated to the Mailchimp campaign page, the system redirected them to the Mailchimp settings page with an API error message. This has been improved so that if Mailchimp is not yet configured, navigating to any Mailchimp-related page will simply redirect the client to the Mailchimp setup page without showing an error message.

16. Donate a Ticket Back – Event-Level Option

Previously, the Donate a Ticket Back feature was applied only at the organization level, meaning it affected all events. We have now introduced a new option: “Would you like to activate Donate a Ticket/Item Back at the event level?” This allows you to enable the feature for specific events. The setting can be found under Options and Add-Ons in Step 1 of your event build.

From Options and Add-Ons

17. Show/Hide Password Feature

We have added an eye icon to show or hide your password on all login pages. This feature is now available on:

All online password feilds (including mobile login)
Event sales finalise order page
Backend login page (for operators)

18. Restriction on Social Media Login for Inactive Accounts

Previously, inactive customer accounts were correctly marked as inactive, but if the customer attempted to log in using a social media account linked to the same email address, they were still able to access the account without receiving an inactive message. This has now been fixed, and inactive accounts can no longer log in via social media.

19. Fix for Password Reset Message Overlay

We have resolved an issue where the message overlay was not displaying correctly when resetting a password from the customer login page.

Before with Issue:

After:

20. Fix for Password Field Flickering

We have fixed an issue where the password field flickered when entering a password on the mobile customer login page on iPhone.

21. Scanning Report Fix

Resolved an issue where General Admission price levels were not displaying in the Scanning Report. This occurred when a venue layout was edited at the session level for RS+GA events.

22. Fast Sales Flickering Issue

Fixed an issue in Fast Sales where hovering over lower rows caused a flickering effect because the mouse-over popup was displaying at the bottom. The popup has now been repositioned above, eliminating the flickering.

Before: