Release Notes 87

December 2024

We are excited to announce the release of the below items. 

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Please see below the items included in release 80. Please read the release notes carefully and if you have any questions, please contact support in your region.

  1. New “Re-order Price Levels” Functionality

We’ve introduced a new feature that allows operators to reorder price levels across all sales channels easily. This enhancement ensures greater flexibility and clarity when managing pricing for standalone events and deals (Note: packages are excluded).

Key Details

  1. New Link in Pricing Template (Step 2):
    1. A new link, “Set Price Levels Order for all sales channels,” has been added.
    1. This link is visible only if there is more than one price level.
  2. Reorder Process:
    1. Clicking the link opens a popup listing all price levels.
    1. Operators can drag and drop price levels to rearrange their sequence as needed.

3. Seating Type Identification:

  • A new “Seating Type” column has been added to the popup.
  • This is particularly useful for hybrid events with multiple seating configurations.

4. Impact on Sales Channels:

  • The rearranged sequence applies to:
    • Standalone events.
    • Deals (packages are excluded).
  • Updates to sales displays include:
    • Legends for price levels.
    • Box office path (BA): Seat selection reflects the updated price level sequence.
    • General Admission (GA): Updated price level sequence is also applied.

2. Event Daily Sales Report

We have introduced an Event Daily Sales Report under the Finance Reports section. This report provides detailed daily insights into your event sales, including orders, tickets, revenue, and more. You can generate data for specific events or date ranges.

Capacity and Revenue Targets: These can be entered during the final step of event setup. This allows you to analyze actual performance against your targets.

Monthly Breakdown (MTD): If you generate this report for the month to date, it will provide a breakdown of each day in one line, including capacity, orders, ticket revenue, and total revenue.

Excluding Zero Sales Dates: By selecting the checkbox to ‘exclude dates with 0 sales,’ the report will omit dates with no sales and only display dates with orders.

Single Event Focus: You can generate data for only one event at a time.

Target Data Inclusion: If you entered information for capacity and revenue targets in step 5 of your event setup, this data will be included in the report.

This report is designed to help you better understand your event performance on a daily basis and make informed decisions.

3. Event Module Analysis Report Introduction:

    We’ve launched the Event Module Analysis Report, providing a comprehensive overview of system modules like events/activities for informed decision-making and strategic planning. This report provides a comprehensive overview of system modules like events/activities, aiding future programming and marketing decisions. It includes data on revenues, ticket sales, attendee demographics, and first-time attendees, facilitating informed resource allocation. Ideal for AGMs, it enables strategic planning by offering insights into past performance and potential areas for improvement. This can be found under Reports > Module Reports.

    4. Donate a Ticket Back

    The “Donate a Ticket Back” feature allows customers to donate their purchased tickets, returning them to the original event’s inventory. The funds from the original ticket purchase will be recognized as a donation and directed to the donation campaign set up by default. This functionality can be used in both online and in-person sales channels, providing a simple and seamless way for customers to contribute, while ensuring the tickets are made available for others or for charitable purposes.

    • We’ve added a new menu item in the Donation/Fundraising section. This settings area allows you to enable the “Donate a Ticket Back” functionality.
    • This is the settings page for enabling the “Donate a Ticket Back” feature.

    The questions in the menu are as follows:

    Would you like to activate Donate a Ticket Back?

    • This setting allows you to enable or disable the feature that lets customers donate tickets or items back.

    Would you like to send the confirmation email when a ticket/item is donated back?

    • This option determines if a confirmation email will be sent to customers when they donate a ticket or item back.

    Would you like to send a Donation Email when a ticket/item is donated back?

    • This option allows you to send a dedicated donation email once a ticket or item is donated back. It can be a custom message thanking the customer for their donation.

    Select the donation template

    • Here you can choose which email template will be used for the donation confirmation and donation email.
    • Default Donate a Ticket Back Email: Selects the default email template for the donation process, or you can edit this to make it more tailored.

    Would you like to allow customers to donate a ticket/item back through their online account?

    • This setting controls whether customers can donate tickets/items back directly from their online account, making it an easy, self-service option.

    When would you like to turn off Donate a Ticket/Item Back online?

    • This option allows you to set a specific time or date to stop the “Donate a Ticket Back” feature from being available online.
    • You can specify when you’d like the option to be turned off, such as after a certain number of days or at a specific time (e.g., “5” could refer to 5 days or a specific time).
    • Once you enable the “Donate a Ticket Back” option for a selected sales channel, a “Donate a Ticket Back” button will appear in the customer and transaction sections for all orders associated with that sales channel.
    • This is the customer and transaction screen, where the “Donate a Ticket Back” button is displayed for tickets belonging to the specified sales channel. This functionality is available only for event tickets and event upsell items.
    • When you select ticket items and click the “Donate a Ticket Back” button, a fees pop-up will appear, allowing you to include any applicable fees.
    • After clicking “Continue,” the selected ticket item is internally exchanged to “Customer A” as a donation. This action will bring up the checkout screen along with the following pop-up.
    • No payment option will be available, as the tickets are being exchanged at the same value.
    • Once you confirm the order, the customer will receive the “Donate a Ticket” email, which is configured in the “Donate a Ticket Back” settings page.
    • You can select an email template from the below section.
    • In the Email Template section, we have provided a default email template for the “Donate a Ticket Back” functionality.
    • If you want to enable the “Donate a Ticket Back” option for online customers as well, you can do so from the settings area.
    • If enabled in the settings, the “Donate a Ticket/Item” menu will appear in the online customer section. Here, you can see all customer orders that belong to the selected sales channel from the “Donate a Ticket Back” settings.
    • Here, you can select the tickets for donation by clicking the “Donate a Ticket Back” button.
    • When you click “Donate a Ticket/Item Back,” a confirmation pop-up will appear.

    It will then render on the checkout page, allowing you to confirm the donated ticket items.

    • Here, only two tabs are displayed: the Customer tab and the Payment tab.
    • Once you donate an item, the default “Donate a Ticket Back” order will appear in the customer and transaction areas.

    5. FTP Connect Function

    The new FTP Connect function provides enhanced flexibility for scheduled reports. Below are the key details and instructions for utilizing this feature:

    Overview

    • The FTP Connect function allows you to send reports directly to an FTP server using the credentials you provide.
    • Once a report is scheduled, it will automatically upload to the specified FTP directory.

    Setup Process

    1. Navigate to Settings > FTP Reports Connect to configure the function.
    2. Provide the following FTP server details:
      • FTP Host Name
      • Username
      • Password
    3. Upload a test file to validate the connection. This is a mandatory, one-time process unless the FTP server details are changed.

    Report Delivery Options

    When scheduling a report, you can choose how it is delivered:

    • Email Only (Default): Works as before, sending an email with a link to download the report.
    • FTP Only: Automatically uploads the report to the specified FTP server. No email will be sent.
    • Both Email and FTP: Uploads the report to the FTP server and sends an email with the download link.

    Additional Information

    • Report configurations, including report type, scheduling frequency (e.g., daily, weekly), start and end dates, and relative sales date range, remain unchanged and apply to all delivery methods.

    This feature ensures flexibility while maintaining traditional options for report delivery.

    6. Reservation Pay Issue.

    Changes have been made to the reservation process to handle random issues such as slowness and missing payment entries.