Release 81 introduces several enhancements to improve user experience and functionality.hol
New settings for external user access allow operators to choose whether external users can see inside charges by default or hide them. Existing external users will retain their current settings, while internal operators can now toggle the visibility of inside charges.
Event management has been enhanced with features such as sorting events by performance date and time, and the ability to customize the “Sold Out” button to redirect customers to another sales platform. Future on-sale events can now be made visible before going on sale, with options to display the on-sale date or a ‘Coming Soon’ button, ensuring customers are aware of upcoming events.
Voucher handling at checkout has been improved, with existing vouchers now visible and redeemable without manually entering voucher numbers. Expired vouchers are not displayed, simplifying the checkout process. The cross-sell feature has also been enhanced, with a new popup on the checkout page that displays cross-sells, exclusive cross-sells sorted first, and a fix for the subscription cross-sell heading.
Furthermore, updates ensure that membership details are correctly assigned to the buyer, resolving issues with guest logins. Customer stats now correctly update when vouchers are redeemed by others, ensuring accurate voucher balances and statistics. These updates are designed to improve usability, streamline processes, and enhance user experience across various functionalities.
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1. External User Access (Ability to hide inside charges for Reports)
When creating an external user in the system with access to either the Promoter Detail Report or the Sales Channel by Ticket Type Report, two new options will appear below the report dropdown in the user creation area. Only one option can be selected at a time:
Display Inside Charge By Default: If this option is selected, the “Show Inside Charges” checkbox will be ticked by default in both reports, allowing the external user to see inside fees and related calculations. The operator can untick this checkbox if needed.
Hide Inside Charge: If this option is selected, the “Show Inside Charges” checkbox will be removed from both reports’ parameter area, and it will be internally unticked. This ensures the user cannot see inside fees or related calculations.
For Regular/Internal Operators
Currently, the “Show Inside Charges” checkbox is not present in these reports. Inside fees and calculations are included by default. After this release, the checkbox will be displayed in both reports and will be ticked by default to maintain the current setup. Users will have the option to untick it if necessary.
Note: For existing external users, the “Display Inside Charge By Default” option will be selected, maintaining their access to inside fee calculations. If an organization wants to remove access to inside fees for any operator, they can do so by navigating to Settings > Roles & Users > Manage Users > External User and updating the required external operator.
2. Cross-Sell Enhancements in Online Sales Checkout
We have introduced several improvements to the cross-sell feature on the online sales checkout page:
Cross-Sell Popup: A new popup displaying any cross-sells will appear on the finalise order/checkout page. This aims to increase visibility and enhance additional sales. This feature is available only in the desktop view.
Exclusive Cross-Sell Sorting: Exclusive cross-sells will now be sorted to appear first, ensuring they are prominently displayed.
Subscription Cross-Sell Heading Fix: We have fixed an issue with the subscription cross-sell heading to ensure it displays correctly
3. Existing Vouchers Listed in Online Sales
We have added a feature to display any existing vouchers and their remaining balance under the payment section of the online checkout page. When a customer is logged into their account, they will now have the option to view their voucher balance and use it as their method of payment (MOP) when purchasing an item or event.
Once they click on ‘Redeem Now’, the entire list of their remaining vouchers and associated amounts will be displayed. This eliminates the need for them to enter their voucher number manually. The customer can simply click the checkbox next to the voucher they wish to redeem and select ‘Submit’. The voucher number will automatically populate, and the customer can then click ‘Confirm Order’ to complete the payment. Expired vouchers will not be provided.
4. Customizing the Sold-Out Button
We have updated the Sold-Out button feature to allow resellers to customize the button label to say “Sold Out” and include a link for customers to purchase tickets from another provider. This is particularly useful for organizations selling from multiple platforms. For instance, if an event is sold out on TicketSearch, customers can click the link provided and be redirected to another platform, such as Ticketmaster, to purchase tickets for the same reseller.
This option is available only on the online events listing page. To make this adjustment and add an external sales link, follow these steps:
Go to Settings > Events/Product Settings > Event/Activity Messages.
You can now add a ‘Button Label’ (e.g., “Buy from Ticketmaster”) and the ‘Button Label URL’ (external sales page link). This will allow customers to be redirected to the Ticketmaster webpage.
Additionally, this can be changed at the event level from Step One of the event build (General Information > Options and Add-ons).
5. Future On-Sale Events Visibility Option
We have added a checkbox for events set to go on sale in the future, allowing you to make them visible on your listing page. You can enable this option to display upcoming events to your audience before they are officially on sale. Previously, events set to go on sale in the future were only visible via direct link . This feature ensures that your customers are aware of upcoming events and can plan accordingly. This can be accessed in Step 4: On-sale/Off-sale of your event build.
To enable this feature: Click on the link to ‘Make your event visible online before it goes on-sale’. A popup will appear, allowing you to make the event visible on your events listing page immediately.
Additional Options: You can choose to display the on-sale date and time next to the event or use the ‘Coming Soon’ button. Note that selecting the ‘Coming Soon’ option will not display the timer/countdown clock.
Display by On-Sale Date
Display by Coming Soon
6. Keeping Events Visible After Off-Sale
We have added an option to keep your event visible on your online events listing page even after it has gone off sale. You can specify the duration (in days or a specific date) for which the event will remain visible online. This option can be found in Step 4: On-sale/Off-Sale of your event build.
Note: The event will remain off-sale but will still be visible on the listing page.
7. Sort Events by Performance on Event Build Listing Page
We have introduced the functionality to filter your events by performance date and time (earliest to latest). All sessions will be listed in chronological order according to their date and time. All other options will remain intact on the events build listing page. This is important if you are managing pricing and holds for a series of dates and times across a weekend.
8. Membership Quantity Addition to Cart Issue
When purchasing multiple memberships, the system was correctly displaying fields to enter information for all members. However, if a customer added one membership to the cart and then added another (selecting the quantity as one each time), the member details information popup was bypassed, resulting in both memberships being assigned to the buyer. For guest logins, memberships were being assigned to random members without an email address due to the lack of a customer ID.
We have updated the system to ensure that memberships are assigned to the checkout customer, resolving this issue.
9. Customer Stats Update for Voucher Balance
We have updated the customer statistics area under Customers and Transactions which was not updating when vouchers were redeemed by other customers.For example, if Customer A with $500 in voucher credit gifted $100 to Customer B, and Customer B redeemed it, the voucher redemption was not being reflected in Customer A’s account. Now, the voucher balance and associated statistics will correctly update in Customer A’s account when the gifted voucher is redeemed by another customer.
10. Online Platform Customization
We have implemented several updates to enhance your experience:
Shopping Cart and Customer Login Colours: The default colour for the shopping cart and customer login options is now white.
‘Back’ Button Colour: On the order selection page, the colour of the ‘Back’ button has been updated to match your Secondary Banner Colour. This change resolves the issue of the text disappearing when you hover over it.
Dropdown Arrow Visibility: On the online checkout page, the dropdown arrow for the mobile number area code has been changed from black to white for better visibility.
11. Card Payment Failure Detail Report Text Color Change
We have updated the text color in the transaction date column in the Card Payment Failure Detail report to enhance visibility and ensure clarity.
12. Sales Channel Ticket Type Report Text Update
We have improved the text color in the item type column in the Sales Channel by Ticket Type Report to ensure better visibility and readability.
Before:
Updated Version:
13. New ‘Category’ Filter in Marketing Code Report
We have introduced the ‘Category’ filter in the Marketing Code Report. You can find this by navigating to Reports > Marketing Reports, and looking under ‘Marketing Filters’.
14. New ‘Show Complimentary Ticket/Item Reason’ Filter in Doorlist Report
We have added a ‘Show Complimentary Ticket/Item Reason’ filter to the Doorlist Report. This filter will be displayed after the complimentary ticket column, allowing you to see the reason for the complimentary tickets.
15. New Reservation/Order Confirmation Popup
We have added a popup to indicate that a reservation/order confirmation is in process, so please wait. This update resolves the issue where an operator attempted to make changes to an order after selecting ‘Confirm Order’, but the process was taking some time. This issue previously resulted in the payment being processed, but the order not being generated.
16. Viewing and Managing Event Tickets in Your Online Account
When a customer is logged into their online account, they can now easily access and manage their event tickets through the order history section. We’ve added a new link labeled “View Ticket Details (Edit)” specifically for events:
Accessing Ticket Information: Click on the “View Ticket Details (Edit)” link. This will display your ticket information.
Viewing Individual Tickets: Click on the drop-down arrow to see a list of each ticket associated with your order.
Resending or Transferring Tickets: Use the “Resend/Transfer” button to resend the ticket to the original ticket holder or to yourself. If you need to resend all purchased tickets, select the checkbox next to each ticket and then click on the “Resend/Transfer” button at the top of the screen.
Additionally, we’ve fixed the issue where the system would automatically close when you attempted to edit ticket details. Now, you can make edits without interruptions.
17.Tag Ticket Type Enhancement
We have updated the ticket type build to allow you to hide the ‘Tag Badge label’ displayed on the sales page when a ticket type is restricted to a specific tag. You can also rename the tag from the default ‘Customer Tag’ to a preferred name.
Note: Tags enable you to categorize customers or patrons either automatically or manually based on selected criteria. For instance, you can auto-tag someone as a “big spender” or “frequent donor” based on their behavior, or manually tag them with preferences like “seat preference E4.”
18. Cross-Sell Limit on Copied Events
The system now prevents the ‘copied’ event from adding additional cross-sells when events are deleted or archived. We limit the number of cross-sells to a maximum of four(4). For example, if two cross-sells are deleted, copying the event will only display the two active ones. Previously, an error message was displayed, stating that you cannot have more than four cross-sells, even though all were being copied to the new event. This issue has been resolved. Now, only the two active cross-sells will be copied.
19. Fixed Header in Pricing Template
We have enhanced the header in Step 2 of the pricing template to remain static while scrolling. This ensures that you are always aware of which price level you are editing.
20. Archived Events in Manage Events
We have updated the event status filter on the event build listing page to include archived events. You can now easily view and manage archived events.
21. Upcoming Events Consider Reservation Status
When a customer is logged into their profile and views their upcoming events, previously only confirmed orders were displayed. However, reservations were not visible. We have now updated this feature to include upcoming events that are in reservation status. This ensures that customers can see all their upcoming events, including those with reservations.
22. Pre/Post Emails and PWYF Reminders for Reserved Order Holders
We have updated the system so that once the “Issue Ticket Before Reservation Paid” option (found in the Reserve Pay Later section under Event/Product Settings) is enabled, all pre-event and post-event emails, as well as PWYF (Pay What You Feel) reminders, will be sent to customers with reserved orders. Previously, these communications were only available for confirmed orders.
23. Deletion Tracking: Operator ID Display
When deleting an event or session, the system now logs the operator ID. For instance, you will see a message like “Operator ID: 3000 has deleted this session.” This enhancement ensures that you can track who performed the deletion.
24. Additional Tip in Event Build Step One
We have added an extra tip in Step One: General Information of your event build, under the event description text box. Additionally, if you copy and paste content with an unrecognized font into TicketSearch, you will encounter an error when saving Step 1. To resolve this issue, select your text and choose a recognized font and size.
25. Scheduled Report In-Progress Flag
We have optimized the scheduled reports function by implementing an in-progress flag. This ensures that if a report is currently being processed, it will not be picked up by the next batch job iteration. Our batch job now runs every fifteen minutes, providing smoother and more efficient report delivery. This enhancement prevents duplicate processing and ensures timely completion of each scheduled report.
26. Text Change in Customer and Transaction > Membership Tab
In the Customers & Transactions section, under the Membership Tab, we have updated the wording from “Renewal Date” to “Renewal From Date.”
UPDATES
27. Scheduled Reports Section
We have corrected the spelling of the word ‘orange’ which appeared when selecting the ‘specific days ‘ option.
28. Tax Invoice Display Update
When printing the confirmation/tax invoice without selecting a customer, the system previously showed the first customer from the organization, if their email was null. We have updated this functionality so that the invoice now simply displays “Hi” instead of the customer’s name.
29. Scanning Delay Question
We have resolved an issue where the scanning delay question was hidden if you selected ‘No’ to the question, ‘Would you like to prompt scanning access by the following options?’. Now, the question will remain displayed even if ‘No’ is selected.
30. Merchandise Type Table Sales Channel Issue
On the Merchandise Type table (Step 2 of the build), there was a glitch causing a mismatch between the checkbox for sales channels on different merchandise types and their headers. Specifically, in Step 2 of managing products, selecting a product for the walkup sales channel was incorrectly assigning it to the internet sales channel. We have resolved this issue by assigning unique IDs to the sales channels, ensuring they are assigned correctly and match their respective headers.
31. Customer Stats Update for Voucher Balance
We have updated the system to ensure that customer statistics now accurately reflect when vouchers are redeemed by other customers. Previously, voucher redemptions by other customers were not being recorded correctly in the original customer’s statistics. For example, if Customer A with $500 in voucher credit gifted $100 to Customer B, and Customer B redeemed it, the voucher redemption was not being reflected in Customer A’s account. Now, the voucher balance and associated statistics will correctly update in Customer A’s account when the gifted voucher is redeemed by another customer.
32. Checkout Page Price Overlap
We have fixed an issue where a decimal point in the price on the checkout page caused price overlap, with ‘.00’ included, leading to one of the zeros going over into the other line. This has been resolved.
33. Membership Removal
We have resolved an issue where, when a user reserved memberships for themselves and another person, both memberships were being assigned to the buyer during online payment. Now, one membership will correctly be assigned to the purchaser and the other to the second person.
34.Cancellation Notification Issues Resolved
We have resolved issues related to the event cancellation function:
Notification Without Selection: Previously, if you chose not to notify customers when cancelling an event, they were still receiving emails and SMS messages. This issue has now been fixed.
Email-Only Notification: There was an issue where selecting to notify customers by email but not SMS caused the system to keep spinning when you clicked submit, as it required both notifications to be selected. This has also been resolved.
35. Fix for Deleted Pre-Post Reminders in Reports
We have resolved an issue where deleted pre and post event reminders were still appearing on the report as scheduled, even though they were not sent. These reminders are now correctly removed from the report, ensuring that only active reminders are displayed.
36. Sub Package Drop-Down Auto Close
We have fixed an issue that caused the dropdown menu to auto close when there were multiple images in your subscription package. Now, the dropdown will remain open as expected, even when the images change.
37. Subscription Sold Count
We have fixed an issue where the sold count on the subscription build page was not accurately reflecting multiple package purchases. Previously, if a customer bought more than one package online or via the backend, the sold count would only increase by one per transaction instead of by the actual number of packages purchased. For example, if a customer purchased two flex packages, the sold count would incorrectly show only one additional purchase. This discrepancy affected both the report count and the listing count. The issue has now been resolved, and the sold count will correctly reflect the number of packages purchased.
38. Same Image Issue in Seating Plan
We resolved an issue where using two images/icons with the same name in your seatmap build was causing processing errors. Users had to change the name each time they wanted to upload the same image. This issue is now fixed, whether using an organization-level template or a session-level template.
39. Price Level Legends & GA Section
We have updated the system to remove any price levels that do not have ticket types associated with them. Previously, even if there were no prices attached to a ‘VIP’ price level, the VIP category was still displayed online. This update applies to RS and RS + GA sections, ensuring that only relevant price levels are shown.
40.Outstanding Amount in Partially Paid Reservations
We have resolved an issue where, for customers with partially paid reservations, the final amount displayed on the finalise order page was incorrect. Previously, the entire order amount was shown instead of the balance after deducting the previous payment. For example, if the order amount was $70 and the customer had already paid $30, the balance should have been $40. Now, the reservation credit will be correctly displayed and deducted from the total amount due.
41. Fixed Issue: Terms and Conditions Deletion
We have resolved an issue affecting one client, where their terms and conditions were being automatically deleted.
42. StripePay Payment Method Rename Changes
When you activate StripePay from your Finance Setup, a Stripe Pay Method of Payment (MOP) will be added to the list of available payment methods. This MOP will be displayed as “Stripe Pay” in backend sales, confirmation emails, and tickets. However, for better clarity for users, it will be renamed as “debit/credit card” online by default.
You also have the option to rename this MOP, and any modifications you make will be reflected online. If you do not rename it, “debit/credit card” will remain the default payment type displayed online.
43. Creating Customer Records in Stripe for StripePay Transactions
Whenever a transaction is completed using StripePay, data is sent to the Stripe portal. All transactions, whether successful or failed, are listed in the payment section of the portal. Previously, customer information was not displayed, but this has now been updated. Customer information will now be generated in the customer profile in Stripe whenever a transaction is placed.
If changes are made to the billing address in TicketSearch, these will be updated in Stripe as well. However, if a new email is added, a new customer profile will be created. You can view all customer profiles under the “Customers” tab in Stripe.
For transactions created in fast sales or by guests, no detailed customer information will be listed. These transactions will appear under the guest profile.
44. Auto-Scrolling Issue Resolution
We have resolved an issue where the system was not auto-scrolling to the top when tickets were added to the cart in some cases.
45. Auto-Selection of StripePay
If StripePay is the only payment method available for online payments, it will now be auto-selected and expanded, allowing the customer to enter their card details immediately.
46. Resolution of Meta Tags Display Issue
We’ve addressed a display issue related to meta tags when sharing events. Previously, when sharing an event, the TicketSearch logo would appear instead of the relevant event image.
With our latest update, we’ve resolved this issue. Now, when sharing an event, the associated event image will be displayed correctly, providing a more visually engaging experience for users.