Release Notes 68

Q4:  December 2022

We are excited to announce the release of the below items. 

Please press control + shift + R to refresh your browser and see the latest changes.

Please see below the items included in release 68. Please read the release notes carefully and if you have any questions, please contact support in your region.

1.Stripe Terminal Integration

This will allow you to process EFTPOS/in theatre/store transactions directly through TicketSearch for walk-up sales. TicketSearch will push the total value directly to the terminal point saving you time.  The device supports chip, contactless and swipe payments.

A separate campaign has been sent asking you to register for our trial period which is limited to a handful of clients. Once live testing is complete, we’ll be rolling out to as many clients as possible. Please ensure your register as soon as possible.  

2. Edit Price Level Names

You can now edit a price level name in the Pricing Template. Editing in the Pricing Template will now update all events that are using that pricing template. For example, you’ve built an event and the price scale name is labelled as GA. You can now go back into the original pricing template and change the price scale name to General Admission if preferred. Previously, you would have had to edit every single performance against an event to change the price scale name.

It’s important to note that if a specific date/time already has a session level template due to editing at a session level, these sessions will not be updated.

3. Copy Event & Other Module Link Without Editing the Module

We’ve introduced a copy-link functionality under the ACTIONS column for all modules. This will save time, allowing you the ability to copy the direct online sales URL link without having to click into the module to copy your link. 

4. Print Confirmation/Tax Invoice to Local Printer

Backoffice operators will be able to print an order confirmation/tax invoice to the local printer via a newly introduced link ‘Print Confirmation- Tax Invoice to Local Printer. This is particularly useful for those clients who don’t have a BOCA ticket printer or those customers who want a detailed tax invoice.  

Please note, there is also a link to print the Confirmation/Tax invoice to a local printer directly from the customers order.

5. French and other Characters Can Be Added To Module Names

You can now add French characters to ALL module names i.e., event line 1. 

Please see the list of newly allowed characters below:

ÀÈÌÒÙàèìòùÁÉÍÓÚÝáéíóúýÂÊÎÔÛâêîôûÃÑÕãñõÄËÏÖÜäëïöü¡¿çÇßØøÅåÆæÞþÐð àâäèéêëîïôœùûüÿçÀÂÄÈÉÊËÎÏÔŒÙÛÜŸÇ 

6. Subscriptions and Packages | On-sale/Off-sale for Ticket Types

You can now set the on-sale/off-sale timing for tickets within the Subscription and Packages module. This feature is found under Step 3 > Part B TICKET TYPES. For example, you may have a VIP subscription ticket type that will be released first followed by standard subscription ticket types.

7. Sales Thresholds Labels **highly recommended to activate**

We’ve added the ability to add thresholds labels, which will appear based on sales performance. The thresholds label displayed will be determined by the tickets sold and available seats.

Examples of labels are: Selling Fast, Low Inventory, Etc

These labels can be modified and are found by heading to Settings > Event/Product Settings > Event/Activity Messages section.

In the below image, when the session’s available inventory falls between 50% to 79% the system will show the “Selling Fast” threshold label in online sales.

When available inventory exceeds 80% the system will show “Limited Availability”.

These calculations will count differently for Internet sales than backend since Internet sales calculations will exclude hold count while backend sales calculations will consider hold counts. Hence, it will be possible that the same threshold label is different for Internet and Back-End sales channels. 

8. Session/Performance Descriptions

Add session/performance descriptions against each of your sessions/performances such as “Opening Night” or “Preview Night”. Descriptions will show Online and in the Backend sales flow against each of the event’s sessions/performances. This setting can be found under Step 1: General Information > Options and Add-Ons.

Once the answer is toggled to YES, a new column will show up in your event build on Step 3: Schedule Editor “Session Description”. Here, you can add/edit/delete the session/performance description.  This function has been particularly requested by theatres running dance events with each session required to state which year it applies.

Below is an example of how this will appear in online and backend/box office sales. 

A. Calendar View



B. List View



(when showing based on sessions including fast and standard sales)

C. Dropdown View



9. Print Header Card

We’ve added the option to print a header card directly from each customer’s profile.  This gives the operator easy access to print customer-specific header cards by going into the customer’s profile. Previously, you were required to go into a customer’s transaction to print the header card. The print header card function is displayed (below) next to the send reset password email. 

10. Memberships and Subscriptions Added to Cross-Sells

The Membership and Subscription modules have been added as a part of Cross-Sell creation allowing you to further market these highly important modules.

11. Change to the Exchange Policy for Internet Sales

***We understand this has been a very highly requested item***

The exchange policy has been changed to allow an exchange of tickets purchased online (INTERNET) even though the session (date/time) has gone off-sale on the Internet sales channel. The event must still be available in the WALK UP Back-Office sales channel. The system will only consider the off-sale time of the WALK UP sales channel rather than the Internet sales channel. We understand that the policy was causing issue on box office night as most venues have a policy of turning off the internet sales channel either 2 hours before the event or when the event starts. Changing seats, ticket types etc was therefore an issue as it had to be processed through the internet sales channel.

You can adjust the off-sale time for each sales channel on Step 4: On-Sale/Off-Sale. 

For example, if event off-sale settings are as below, then online transactions for this event can be exchanged for the same event until 30 November 2022 at 3:13 PM.

12. Internet Sales Chanel Exchanges Now Showing General Admission Holds

***We understand this has been a very highly requested item***

When exchanging a ticket type that was purchased over the internet and the event is general admission, holds were not visible. We’ve upgraded the box office admin area to now show and allow you to sell holds.

13. Exclusive Ticket Exchange

When exchanging exclusive tickets that were purchased as a part of a cross-sell, the system will show “exclusive tickets” to the event that it is being exchanged to, indicating to the operator that they should exchange the exclusive ticket for another exclusive ticket type. 

14. Scheduled On-Sale/Off-Sale for Memberships Types

We’ve added the ability to set a specific On-Sale/Off-Sale time/date for each Membership type. This can be adjusted on Step 2 of the Membership build. The new column ‘Click Here to set your sales channels……’ can be clicked on, and in the pop up you can control the applicable settings according to designated Sales Channels.

By not setting an On-Sale/Off-Sale time/date for each membership type will simply result in the default On-Sale/Off-Sale assigned below to the Membership Module being applied.  

15. Waive Transaction Fee for Members

We understand the importance of members and the continued effort to provide them with benefits. We’ve added the ability to waive all future transaction fees for members. This setting can be turned ON from the Membership Build underOptions and Add Ons’. If your patrons have the specific membership against their profile, all future transaction fees will be automatically waive for all tickets and items. 

16. Membership Ticket-Type Price Visible Online

You can now show the general public the benefits of becoming a member or remind members that by signing in, additional benefits are available by making the membership ticket type visible during the Online Internet Sales Flow. Having the visibility that members get cheaper pricing on these restricted ticket types can encourage patrons to become a member. This will be available in all aspects of online sales including roll over (web), ticket type selection for reserved seating and GA ticket type selection as shown below.

A log in link will be available on the ticket type, allowing the patron to sign in to access the restricted ticket type, providing they have the correct membership type, exclusive offer or tag available with their profile.

17. Introduction of product restriction by promo code, tag and membership

You can now restrict access to specific product types by promo code, tag (i.e only those customers that spend over $1000 a year) and membership. This will allow you to offer targeted promotions to customers moving forward. This was highly requested as a members benefit to incentivise purchase.

18. Expired Vouchers checkbox added to voucher report

The voucher report has been updated to include a new checkbox to show only expired vouchers. 

19. Privilege Added to view holds only (restriction to sell)

We have added new privilege under sales which will be unticked by default for all existing sales roles. The privilege ‘Holds- View Only’ if assigned will only allow the operator to view all holds and prevent them from selling the holds.

We are planning in a future release to also add the ability to restrict holds further to each type. For example, the ability for an operator to sell a wheelchair hold but not a promoter hold.

Images from sales

20. Stored Card Functionality for SecurePay

We’ve introduced stored card functionality for clients using SecurePay as their gateway (Australia).  The system will now display any stored card(s) to customers, who can then select their desired stored card and make a payment. If a customer is not logged in or not selected in backend, no stored cards will be displayed as this function will only work when a customer has logged in or been selected.

After entering their card details while making a payment, customers will now receive a prompt from the system asking if they would like to save the card for future use.

If any cards are saved, customers will be able to select their desired card from the drop-down menu or select the option to enter new card details.

Please note that all card details will be saved to SecurePay servers ONLY. No card details will be stored on TicketSearch servers.

21. Financial Year Data

We’ve added the option to edit financial year end month and date. This can be found under Settings > Organisation Settings > General Settings. Previously you were required to contact support.

22. Doorlist Report Enhancement – Promo Code

We’ve updated the Doorlist report’s ticket type column to include promo codes which have been added by clicking into a session level pricing template (see below Edit Promo Code link), rather than the ticket type level promo code level which is assigned in the ticket type build.

23. UTM Salesforce Integration

We now have an integration with UTM Salesforce. All sales data will be automatically sent daily by TicketSearch to Salesforce via email or directly through the API integration. We’ve added this new menu under the Marketing menu.

24. Delivery Method Information Bubble

We’ve added an information bubble for delivery methods in backend. This will serve as a guide for operators when completing transactions where no delivery method is available to prompt them what to do. Please review the instructions below as we do often support cases in relation to this issue.

25. Promoter Opt-In Enhancement

We’ve added the event name next to an event level opt-in in the drop-down list displayed in the report. This allows for clearer differentiation when using generic names for event level opt-in names such as Promoter Opt In.

26. Tag email notification

The Tag email notification logic has been modified to prevent multiple emails from being sent to operators.

27. Merged Cell Removal – All Reports

We have removed merged cells when exporting all TicketSearch reports. This will allow for easier sorting of reports when exported to an excel file. In the previous release, a number of reports were already updated but we’ve now completed all reports.

28. Nokia Mobile Scanning App Enhancement

Nokia mobile phones can now be used with the scanning app.

29. PayPal Refunds

PayPal refunds are now fully functional in TicketSearch. Previously, refunds were being processed from PayPal but no proper response was being returned which was preventing order generation. Clients were experiencing a spinning wheel.

30. Scanning App -Flashlight Icon Added

Operators can now select the flashlight icon to make scanning during the night-time easier. The flashlight symbol lives on the top right hand side of the scanning device.

31. Not Checked- In Tab

We’ve now included a ‘Not Checked In’ tab under the manual check-in section of the scanning app which will clearly identify which customers/patrons that are yet to be scanned in.

32. Multiple Ticket Selection

We have now included the option to select multiple tickets when scanning rather than 1 or ‘Check in All’. For example, if 3 out of 7 of the customers arrive, simply check the box against the relevant barcode/ticket type.  This option can be found under the manual check-in section of the scanning app.

33. Scanning by Doors, Price Level and Ticket Types

We have now introduced scanning access by Doors, Price Levels and Ticket Types. This new feature can be found by heading to Settings > General Settings  and under the Scanning Section. Once the user selects the ‘Yes’ toggle on the below question (Select YES), three options will be displayed. These options can be set as mandatory or not depending on your requirement. For example, if not mandatory, you could make it optional for the operator on login to select a door, price level and/or ticket type validation.

Once the operator activates these settings they will be presented with these options for validation whilst using the scanning app. Selecting a specific door, price level and/or ticket type, will allow the system to only validate tickets that falls within the parameters of that selection. If access restrictions are not mandatory, you can skip these settings by going to general settings. For example, if door validation is turned on, if a customer who is supposed to enter via door 3 attempts to enter via door 1 will have their tickets rejected.

Above screen will be repeated for Doors as well as Ticket Types

34. Scanning App Success/Failure Sound Fix

We have corrected the error which caused the success/failure sound to not sound while scanning tickets.

35. Samsung Users Fix

We have corrected the overlapping message issue while scanning tickets for Samsung users.

36. Pre & Post Email/SMS Statistic Report Update

The sales date range filter has been removed from the Pre & Post Email/SMS Statistic report.

37. Transaction report’s Method of Payment Update

The Transaction report’s Method of Payment Total grid’s logic has been modified to match the Primary Reconciliation report. This will solve the mismatch issue which was caused by very specific refund/exchange scenarios created for a particular client.

38. Email Template Fix

The “Upcoming Event” typo in the email templates has now been corrected.

39. Doorlist Report Fix

We have corrected the typo for the word “Membership” in the doorlist report.

40. Voucher Fix

We’ve corrected already a voucher issue where vouchers which were previously reserved were not showing redeemed amount into the voucher report. (Already pushed to BO and SA1 as it was a simple SP change).

41. Terms & Conditions random text fix

Random text from online terms and conditions section has been removed.

42. Artifax added under Marketing menu

Artifax, the venue management system which we recently released can be accessed via Settings > Organisation Settings > General Settings. We’ve also added it to the Marketing menu to ensure more visibility (see below).

43. Promo code update to allow special characters

Promo code ticket types now allow special characters including !@#$%^&*()_+-={}|[]\:”;’<>?,./™®.

44. Spelling error corrected in Step 1 for Subscription build

The word information has been corrected to include the missing ‘R’. Please reach out to us if you see any further spelling errors in TicketSearch.

45. Update to all scheduled emails for inactive customers/patrons

If a customer is inactive, scheduled emails will be restricted to these customers for all email communications including pre and post event emails.

46. Doorlist scanning report update of UTC time

Doorlist scanning date range was working in UTC time (a global tech time that when coding you convert to local time). The date range will now work by the organisations times zone.

47. Sub and package family ticket type update

When setting a family pass in a sub and package, we’ve updated our code to correct an error that was preventing the family passes from being sold.

48. Terms and Conditions update

We have added one additional check for Terms and Conditions in general setting so that if they are missing, you’ll get the below warning message.

49. Subscription and Package report update

The Subs and Package report has been enhanced to handle different exchange scenarios. We have also added an additional column called “Order Type”. There are many scenarios to consider with a package including how many events are exchanged, has the package been exchanged to a new type partially or fully and refunds. We’ve worked closely with several clients to produce this update.

50. Facebook Login new process

We’ve been working closely with Facebook due to their continued change in requirements. All organisations that go live with TicketSearch must now contact support to have their TicketSearch link registered with Facebook. We’ve done that for all organisations and have added a warning for any new organisations that do setup with TicketSearch.

51. Batch printing clarification for Memberships

We’ve added the below tip to the standard batch printing process to clarify the area that memberships must be batch printed from.

Tip: Membership batch print can only be completed by going to Membership > Build & Manage Members > New/Renewed Members.

Upcoming Developments that we are aiming to release pre Dec 20th.

52. Event Session Increase

The system will allow for more than 75 sessions per event to be added. Additionally, Step 3 (Schedule Editor) of the event build will be optimised for better performance. Particularly with many sessions, there’s a lot of data being constantly saved on this page.

53. Change of date/time Ticket Conversion Enhancement

Operators will now have the ability to convert all printed and mailed tickets to e-tickets and resend to customers who have an email address attached to their profile. This option will be available when changing an event session date/time from the event build listing page steps 2 and 3 of the event build. Once complete, the system will send e-tickets to each customer and update the print status column against those transactions with e-ticket as the type of delivery and the sent date and time.  

54. Cancelled Events Bulk Email send

You will now be able to send bulk emails about cancelled events to all customers with an email address in their profile. This function will be available on the event build listing page, where an operator can send a cancelled event email notification for the entire event or specific dates/times. You will be able to create different cancelled templates.