Release Notes 65

Q2: June 2022 (Previous Release 64, 16 June 2022)

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Please see below the items included in release 65. This release focuses mainly on the release of one off promo codes. Please read the release notes carefully and if you have any questions, please contact support in your region.

  1. One Off Promo Codes

One off promo codes allow you to bulk create or import into TicketSearch multiple discount codes generally for one time use. This solves the general issue of promo codes that are created via Ticket Types from being shared multiple times by customers. One off promo codes can be located under Marketing > One Off Promo Codes. Please read the notes on how to use this section towards the end of the release notes.

2. Adjusting holds and pricing template flow change

When adjusting holds or pricing templates from the event listing page, when expanding the listing page to show all dates/times, after you adjust pricing or reserved seating holds (the page diverts to these specific areas to make your desired changes), once you adjust and save pricing or holds, the events listing page will appear as expanded. This saves you time from having to expand all sessions to then make additional changes.

3. New Alert added to prompt when no pricing or door template assigned

Step 3 of the event build involves allocating pricing, holds and door templates. We’ve added further validation to this page, so that when at least one or more dates/times has not been assigned a hold template, there is a warning that you must click ‘Yes’ or ‘No’. No – takes you back to the current page to then allocate holds and Yes – involves the system allocating no hold template- all seats will remain open.

4. Platform Customisation Change – Single & Multiple Selection

Under Settings, go to Platform Customisation then click on ‘Events’ from the drop down options.  You are now able to alter the single and multiple seats text that appears online to your customers.

Multiple Select involvesselecting your seats first, then selecting the ticket type that applies.

Single Select involves selecting a seat and associated ticket type before selecting the next seat.

The multi select process is a faster sales process. These settings can be changed via Settings > Event/Product Settings and you also have the option of altering this setting on an event-by-event basis.

Simply click on the text (as show below) to change the text. Please remember to submit your changes and ensure you test your text change by following the sales journey.

Multiple Select Seats

Single Select Seats

5. General Admission Capacity increase for price scales

We’ve increased the general admission capacity of each price level to 80,000, up from 32,000.

6. ‘Click here to select Ticket Types’ update

The button below, ‘Click Here to Select Ticket Types when updated, was temporarily not reflecting online the changes to the label. This has been corrected.

7. Table Label tag introduced

On the standard printed (via a BOCA) and e-ticket layouts, TicketSearch references the tag ‘Row Label’ which has always printed the table number. You are now able to replace this tag with the Table Label tag (see second screen shot). Click ‘Insert Tag’ and select ‘Table Label’ into your desired location. The Row label will continue to serve the same purpose. 

8. Reservation Report Update

In instances where there were multiple events in one invoice reservation order, the Invoice Reservation Report would show 1 ticket/item against the Tickets/items column. This has been updated to correctly reflect the number of tickets/items.

9. Subscription Report Inactive Filter

We’ve updated our code to allow you to filter by ‘Show Inactive’ and display the inactive Subscriptions & Packages.

10. update to allow exchanges of a lower value

For those clients using the gateway (USA, Canada), we’ve updated our code to allow you to process exchanges of a lower value. Previously, the system was refunding the incorrect amount internally.

11. One off Promo Codes

One off promo codes allow you to bulk create multiple discount codes generally for one time use within TicketSearch. This involves the general issue of promo codes that are created via Ticket Types from being shared multiple times by customers.

One off promo codes are entered on the ‘finalise order screen’ on top of the gift voucher entry. This is a variation from standard promo codes that are entered against an event/activity before selecting your ticket types.

To create your one-off promo codes, click on Marketing > One off Promo Codes.  The page is split into two (2) sections- the generation of your one-off promo codes and your promo code history which shows your previously created groups.

Let’s now explore how to create your one-off promo codes.

Group Name –Enter a unique name for your promo code group. For example, if you are generating or importing promo codes for your event ABC, you can assign your promo code group name as ‘ABC’. This will allow you to quickly identify a group.

Would you like to import or generate one off promo codes? – Select your desired option from the dropdown. If you would like to import your own promo code, then you would select IMPORT (i.e., from Groupon, Living Social) or if prefer TicketSearch to generate the one-off promo codes for you, select GENERATE.

The below options will be displayed only when creating a promo code.

How many characters should the promo code have? –Enter the desired length of your promo code. For example, if you would like your promo code to be 8 characters long then, enter ‘8’. Minimum characters allowed is 6 and maximum characters is 20.

How many promo codes would you like to generate? – Enter the number of promo codes you would like the system to generate for you. For example, to generate 1000 promo codes enter ‘1,000’. The maximum number of promo codes allowed is 50,000 at once.

How would you like to generate your promo code? –Select your desired promo code pattern. If you would like only numbers in your promo code, then you would select YES for numbers and NO for other two fields. If you would like a combination of numbers and letters in your promo code pattern, select YES for numbers and letters and NO for the special character field.

Once you click Generate the system will create your one-off promo codes and display a ‘success’ message as shown below.

The system will also append the file to your upload history.  

You will notice that the group will contain a ‘COMPLETE NOW’ badge. You must click on the badge and complete the settings which are covered below.

If these settings are not completed, your one-off promo codes will not be redeemable by your customers.

You can also click the link against the Group Name (as shown below) to download the file of uploaded promo codes.

If you are importing barcodes into TicketSearch, you will be required to click on ‘Download CSV File’ and append your promo codes into column A. ‘Select a File to Upload’ and then click ‘Import’.  Any errors in your imported file will display on the screen and/or in the ‘Promo Code History’ area.

In the example below, one (1) error was recorded. This indicated that only three (3) of the four (4) attempted promo codes that were imported was successful. You can click the error message hyper link to view the error file report, correct these errors and then re-upload the file under a new group.

Click the group Name field i.e., Upload 2 to download your original imported file.

**Important Step** Further Settings required when Generating/Importing promo codes

Once your file is visible in the promo code history area, click ‘Add/Edit Conditions’.

Complete the following fields if applicable.

1.Minimum number of tickets:

This feature allows you to set the minimum quantity that will apply to a selected group. For example, you may set a minimum of two (2), which means that the customer must buy at least two (2) of these items to receive the discount.

2. Maximum number of tickets:

Here you can set the maximum quantity that will apply to a selected group. For example, if you set the maximum as five (5), a customer would receive a discount if the quantity of items purchased is less than or equal to five (5).

3. Maximum Promo Code:

Maximum redemptions are the number of times a promo code can be redeemed. For example, you may have promo code that can only be redeemed twice, therefore the maximum redemption value would be set at ‘2’.

4. Discount

This feature allows you to set the value of a discount. This can be set as either a percentage or currency value.

5. Discount Type

This feature allows you to set a discount type. This can be set as either a percentage or currency value.

6. Start Date

This allows you to set your desired start date for a promo code. For example, you can enable a promo code to begin from the 1st of January, by simply selecting this date on your calendar.

7. Expiry Date

This allows you to set your desired end date for a promo code. For example, you can set a promo code to be disabled from the 1st of January, by simply selecting this date on your calendar.

8. Events

Add the event(s) from the drop-down list that you wish to have the promo code applied.

9. Sessions

Add the session(s) (date and time) from the drop-down list that you wish to apply to the Promo Code

10. Ticket Type

 When selecting the ticket type(s) you wish to apply the Promo Code to, simply click on the drop-down list and select the ticket types you want to include.

Online and backend sales flow

In the online sales flow, customers are able to enter their promo codes

In the backend sales flow, staff are able to enter the promo code

11.Deleting your promo code group

To delete your promo codes, click the ‘bin’ icon. If you attempt to delete a group that has redeemed promo codes, an error message will be displayed warning that any used promo codes will not be deleted.

12. Editing your promo code group name  

To edit your promo code group name, simply click ‘Add/Edit conditions’ then under the Group Name input box, enter the new name.

13. Editing your individual promo codes

To edit specific promo codes, click ‘view’ and once the screen list is displayed, use the search term filter, and clicking ‘Search’ to find your specific promo code. You can make a specific code inactive by selecting the ‘Active’ button. You can also click ‘edit’ to edit the existing promo code; ensure you click the save icon. The ‘x’ option can be used to cancel your changes.  

14. Reporting

A new report has been added under the ‘Marketing’ section of reports, One off Promo Code.

To generate the report, you must select at least one promo code group.

The report has a number of filters including the ability to filter by codes that have been redeemed or those yet to be redeemed. You can also select the fields that you would like to be displayed on the report such as the customers name and email for any communication purposes.  

In the example below, we can see that a particular customer has redeemed a promo code that had multiple redemptions available.

15. Platform Customisation Options

Go to Settings > Platform Customisation to adjust your promo code fields. Click to adjust the text, font, size, and colour.

You can also adjust your voucher input fields (see below).