JULY 2021: Click here to access the latest release notes
Please press control + shift + R to refresh your browser and see the latest changes.
Please see below the items included in release 54. If you have any questions, please contact support in your region.
1. Re-issue of tickets when changing a session date/time
When changing the date and time of a session, you’ll now see the options for whether you would like to resend etickets and/or SMS tickets. If either etickets or SMS tickets have not been issued, these options will not display. Click ‘Submit’ and within 1 hour, your tickets will be re-issued.
In the next release, we’ll be further enhancing this area so that when you edit the date/time, you’ll be able to select an email and/or SMS template that will notify any customer with an email/SMS of the new date/time change on a session. This is aimed at further reducing the administrative work surrounding event changes.
2. Orders that are exchanged and then refunded can now be processed back to a credit card
This is an important update, particularly as many venues have already been through the process of exchanging tickets to a new date and time for an event, only to now refund these orders. As long as the value of what was initially exchanged is the same as what is being refunded, this can now be managed directly to the same credit card used by the patron.
3. Integration with Google Tag Manager
TicketSearch is now integrated with Google Tag Manager.
Google Tag Manager is a Tag Management System (TMS) that allows you to quickly and easily update measurement codes and related code fragments collectively known as ‘Tags’ on your website or mobile app.
What is the difference between Google Tag Manager and Google Analytics? (Ticketsearch is integrated with both)
Google Tag Manager lets you manage various JavaScript tracking codes, also known as ‘Tags’, on your website. Google Analytics tracking code is one of those tags. Google Analytics is an analytics tool that provides reports. It is used to send data from your website to other marketing/analytics tools (including GA).
To activate this function, click on Marketing > Google Tag Manager and click ‘Yes’ to activate this function. Then enter your Google Tag Manager ID Code.
4. Integration with Dine & Discover Vouchers
TicketSearch has integration with the NSW Dine & Discover Program. The NSW Government in Australia launched the program to encourage the community to get out and about and support dining, arts and recreation businesses. NSW residents aged 18 and over can apply for 4 x $25 vouchers, worth $100 in total. To activate this function, head to Organisation Settings > Step 4: Finance Setup. Click ‘YES’ to the question ‘Do you have an account with Dine & Discover?’ and follow the prompts. Your business must register for the program.
Once you have entered the correct details, you must click on the ‘Validate Details’ button. If successful, you’ll see the message ‘Great New! Details Verified’.
For further information about how to redeem the vouchers, including reporting upgrades, please view the end of the document.
5. Removal of ‘show more’ option in online customer account
When a customer logs into their account online, for Order History, Upcoming Events, Reservations/Unpaid and Voucher/Credits, we’ve removed the ‘show more’ option and all content is now displayed (such as the ‘Pay Reservation’ button). Previously, to see the relevant action buttons, the ‘show more’ link had to be clicked. This will help the customer understand clearly all the options available.
6. Printing of refund receipt
When processing a transaction, the system will now print a refund receipt if the ‘Print’ delivery option is selected.
We’ve also added the word refund next to the confirmation number for clarity when the refund receipt is printed.
7. Desktop scanning
For those organisations that don’t want to scan using mobile devices, you now have the option of using the desktop scanning version. Simply connect a scanning device to the USB connection and start scanning. Please view the end of this document for further information.
8. API updates
We’ve been working closely with clients that have required enhancements to the API to meet their needs. This will allow you to connect to TicketSearch via the API to access data automatically. An example could be that you have a separate CRM system and require the info to be updated every day at 10pm. If you do not see the API Access sub menu under the settings menu, you must first turn on the function menu option via Settings > Organisation Settings > General Settings.
The following updates are now live:
1. Order API (existing API has been modified for the below fields) a. Add customer-ID field
b. Amount with no GST – A GST Exclusive Amount
c. GST Amount
d. Under payment section, payment date has been added.
2. Customer API (existing API modification has been completed for the below new fields) a. Customer Tags (Marketing menu), Manual tags with free text information (i.e., allergies that you list as a manual tag are now available in the API).
3. API to get Order Details based on order-summary-id (new API) a. Based on the order summary id, this API will provide the details of that specific order. This can include what event, ticket, product, membership etc. has been ordered and what are the pricing and tax details as well as opt-in information.
4. New API to update customer opt-ins (new API) a. Update opt-in for specific customers (whether they’ve opted in or out).
5. Event List API (existing API modification has been done for the below new fields) a. Added GL Account detail
9. Re-design of Gift Voucher
We’ve re-designed the gift voucher process online and moved the redemption process within the payment screen. Previously, the customer would have to enter the voucher on the top right-hand side of the page for desktop, and for mobile they would have to expand the order summary. As shown below, it is now more simply placed within the payment screen.
10. Character count increased on order note field
The order note filed against a transaction has been increased to 1000 characters. The field is also wider to account for a better view of the content. The Doorlist Report and Transaction Report also have a checkbox to show this data and have been adjusted to allow the content to show.
11. Gateway Updates (SecurePay, CyberSource, Stripe, Authorize.net) to show refund authorisation number
We’ve updated all existing refund transactions, and when processing any new refunds, TicketSearch will now show the Card Type, Refund Authorisation Number and card last 3 digits. Previously, the system was only displaying the card type. This will assist in matching refunds that require investigation to the data from your gateway provider.
12. Refunds update – Refunds are now allowed even when an event is inactive
We’ve updated our refunds process to allow you in all instances to process a refund. Previously, if a performance was inactive, you had to make the performance active again to then process the refund.
13. Subscription Update – Default of package type if only 1 type is selected
If there is only 1 package type, the system will default to the only available package type, speeding up the sales process and avoiding the customer having to make a selection.
14. Online home page update – ‘Please wait a moment’
As the home page is loading with your events, vouchers, memberships and more, the system now states, ‘Please wait a moment’, so that the patron is clear that content is coming.
15. Subscription text update – ‘Please wait a moment’
As the subscription is loading, the system now states, ‘Please wait a moment’- rather than the below message.
16. Defaulting date/time and price scale to speed up sales process
Where the subscription has 1 date and 1 price scale e.g., General Admission, the system will now auto select these options to speed up the sales process as no selection should be required.
17. ‘Best Available’ added to Subscriptions
Rather than selecting a specific seat for a subscription, you can now select the option ‘Choose Seats For Me’. You can activate this option under your specific subscription package > Options & Addons.
18. Location type venue update to allow editing of address
Where you have set up a location, you are now able to update the address when necessary. Previously, this was restricted, and support had to be contacted to do this for you.
19. Max delivery fee update
Previously, the max delivery fee had to be greater than the delivery fee. This has been updated to allow the max delivery fee to be equal to or greater than the delivery fee (Under Settings > Organisation Settings > Sales & Delivery).
20. Deals & Discounts can now be made private
Deals & Discounts can now be made private, meaning you can only access the deal via a direct link. Once it’s private, it will not be shown on your home page or the Deals & Discounts page online.
21. Area map updates
Area maps (upper, lower, stalls) have been updated to now show a dotted line around an unavailable area rather than the word ‘Unavailable’. In some instances, due to unique area designs or areas that are quite small in design, the word ‘Unavailable’ would appear in an incorrect position.
22. Inactive venues showing in filter list online
The online search filter was displaying venues that were inactive. They have now been removed from display.
23. CyberSource & Authorize.net gateway update to show card type in reports
CyberSource and Authorize.net gateways have been updated to show the actual card types (VISA, Mastercard) in reports rather than simply the gateway name (CyberSource or Authorize.net).
We’ve also updated the confirmation email and header cards to show the card type.
These changes have been applied to the Primary Reconciliation Report, Transactions Report and the Operator End of Shift Report.
24. Authorize.net update to show customer names and addresses
Authorize.net now passes through the gateway reporting customer names and addresses. This is an additional layer added to make reconciliation simpler.
25. CyberSource gateway update when wrong details are entered
Where incorrect card details are entered and you have clicked ‘Finalise Order’, the system would wheel spin with no option but to cancel the order and start again. This has been corrected.
26. CyberSource gateway update of the card expiry date to 8 years
We’ve increased the card expiry period for CyberSource clients in the USA to 8 years.
27. CyberSource Gateway – Discovery Card added
We’ve added Discovery Card as a recognised payment type in reports. Previously, reports such as the Primary Reconciliation report were showing this data as a blank.
28. Questionnaire image is now centred
We’ve made a design change and moved the questionnaire image to be centred based on client requests.
29. Donation update – Campaign description text increased
We’ve increased the text amount for campaign description of donations to allow more content to be visible to a potential donor.
30. Sales Channel by Ticket Type report enhancement
When ‘Show Holds’ is selected as an option in the Sales Channel by Ticket Type report, if there are multiple price levels (Upper, Lower, Stalls, Balcony), and there are no holds in specific price levels, the system will now still show you the holds column data with 0 values against the hold types that aren’t applicable. You now have access to useful information including total capacity, capacity less holds, sold and total left to sell.
31. Event update – Removal of category correction
When a category was removed from step 1 of the event build process, once clicking on ‘Save’ or ‘Save & Next’, the category was still appearing incorrectly. This error has been fixed.
32. Deals & Discount receipt update
When a receipt is printed to a BOCA ticket printer for a Deal & Discount, the ‘Total Amount’ was displaying the full value pre the discount rather than the actual price paid. This has been updated.
33. Removal of Kill Holds from Fast Sales
We’ve removed Kill hold types from being visible under hold types in fast sales. Kill hold types are hold types where seats are removed from display and should never be sold.
34. General Admission & Reserved Seating Implementation in Fast Sales
You can now sell a mixed seating and General Admission capacity from Fast Sales. As shown below, the system will reference RS for Reserved Seating and GA for General Admission. You can switch to General Admission by clicking the link ‘Select General Admission’.
35. Scanning app update for upsells
The scanning app now displays upsells according to the events on-sale/off-sale dates/times. Previously, the app would show the upsells according to the merchandise items scanning date/time range. This was causing the upsells to appear potentially for a year while all the upsells were being sold.
36. Import Barcodes
You can now import barcodes from an external system into TicketSearch. Click on Settings > Barcode Imports to access this feature.
Below are the steps required to import external barcodes:
1. Select the relevant event/activity and date/time for which the barcodes will be imported.
2. TicketSearch accepts either a CSV or DAT file. Please ensure that there are no headings in your file and that only cell A1 has the relevant barcodes. One cell should represent one barcode.
3. After successfully importing the barcodes, you will see the upload history below which contains the file name, import date and success/failure count of barcodes.
4. Click on any file to view a list on screen of all the barcodes uploaded. This table structure has a search. option and pagination.
5. From the screen display, you can also manually disabled the barcode.
6. Please note, you can upload duplicate barcodes across different events and sessions if required.
7. If you attempt to upload a duplicate barcode for the same session, the previous barcode(s) will be automatically disabled.
8. If you upload duplicate barcode(s) for the same event and session, the scan count of the disabled barcode(s) will not be visible on the scanning report.
Below: Simply uncheck the box to disable a barcode. You can also use the quick function of ‘Select All’ or Clear All to clear your selection.
Scanning Report: The scanning report has also been updated to identify the external barcodes against a specific event/activity. External barcodes are identified as **External Barcode**.
37. ‘Select All’ link removed from subscriptions
The ‘Select All’ option has been removed from the Subscriptions & Packages sales flow.
38. Mailchimp Data Display
For those clients using the Mailchimp integration under the Marketing menu, if you have created any campaigns, those campaigns are shown under the sub menu ‘Mailchimp Campaigns’. They are now listed in date sent order.
39. Online Sales Process update to allow for clickable Phone Number and Email Address
We’ve enabled the phone number and email address listed on the finalise order screen to be clickable. This allows for patrons to connect to you faster.
40. GA and Reserved Seating has been added to the scanning report
For mixed events that are both General Admission and Reserved Seating, the scanning report will now display this data.
41. Custom Fields added to the Transaction Report e.g., Student ID number
We’ve added custom fields to the Transaction report. This is limited to text and date/time fields. This was part of a custom request for a school that required student id numbers to be matched with transactions processed to facilitate matching with their own internal systems. The custom fields are located under ‘What fields/options would you like to display on the report?’. Simply select the desired fields and generate your report. The custom fields will be added as additional columns on the transaction report. A maximum of 5 fields can be displayed on the report.
In the example below, the refund reason is the last column. Preferred Name, Middle Name, Age, Company Name and Position/Title are custom columns that have been selected.
42. Sales Channel by Ticket Type Report – Price Level Financial Value
A new filter ‘Show Price Level Financial Value’ has been added to the Sales Channel by Ticket Type Report. This filter will display the price level name (Upper, Stalls, Lower, Balcony) and the financial amount taken against that price level rather than just the total value across all price levels.
43. Transaction Fee column added to Transaction Report
The Transaction Fee report now includes the Transaction Fee that was applied as part of a sales date range or a module level data generation.
44. ‘Interests’ are now included in the Primary Marketing report
You can now filter by interests to then market to customers who are interested in receiving information about one of those interests. Previously, you only had the option of selecting the categories.
Further information about interests and categories: Categories are aligned with types of events/activities you hold such as a Comedy Show, Sports, Tours, Theatre etc. You can also create sub-categories. For example, Tour could be the category, and the sub-category could be Island Tour, Land Tour etc. You can always make a category an interest by clicking on the active switch so that customers/patrons online and through a backend sale (counter/walk-up/phone) can also select their interests. Not all categories need to be set as interests.
45. New filter added to the Doorlist Report for mailing purposes
For those clients wanting to mail out tickets or other items, a new filter has been added to the Doorlist Report – ‘Display 1 line per order for mailing purposes’. Once you check this box, the system will show the 1st line of the order i.e., if a customer has purchased 4 tickets, only 1 line will be shown. This data can then be manipulated for a mail merge to print labels or anything else relating to mailing.
46. Order note option added to the Transaction Report
We’ve added the option to generate order notes in the in the Transaction Report by checking the box ‘Show order note’.
47. Membership Report update to exclude by default expired members
We’ve updated the membership report to by default exclude expired memberships. If you do want to include expired members, simply check the box, ‘Include Expired Members’
48. Deals & Discounts new column added to Transaction and Primary Reconciliation Reports
We’ve added 2 new columns to the Primary Reconciliation report. ‘Ticket/Items Revenue Discount’, which will show the discount that has been applied to a ticket type/item for a deal and discount. We’ve also added in the ‘Ticket Fee Discount’ that might be applicable. This will help you identify any revenue loss by offering certain discounts.
The Transaction report shows the total ‘Order Discount’ that has been applied. If you deduct this from the Order Total, you will have the net value.
49. Operator/User added to the Refund Reason report
We’ve added the option to filter the refund reason report by operator.
50. Donation update to the Customer Evaluation Report
If a donation was being made without a ticket purchase and the Customer Evaluation report was being generated by a performance date range, the system was also displaying these stand-alone donations. A correction has been made to only display purchases within the performance date range.
51. Complimentary Ticket report has been updated
The Complimentary Ticket report has been updated to now show a single line per ticket type. If you sell 5 tickets that are complimentary, 5 lines will appear on the report with the same confirmation number. This is important as each ticket type will have a status of active, refunded or exchanged.
52. Primary Reconciliation report – Transaction column update
We’ve updated the Primary Reconciliation report to remove the ‘$’ sign in the transaction column which will allow the correct totalling of the column. We’ve also converted the column to a number field rather than a text field to allow for excel manipulation. This is important for those organisations who need to conduct their own calculations of columns.
53. ‘Ticket Number Range’ has been added to the Doorlist report
When adding a ticket number range to your event via Step 3: Options, the number allocated when a sale is processed displays against each ticket/item processed. We’ve also added a checkbox to the Doorlist/Questionnaire Report to generate this information (see below).
Ticket Number Range: For General Admission events/activities, enter a start and end number range that will be printed on your tickets. This is particularly important if you are using a third-party agent who may be selling tickets for you and you need to allocate tickets to them. The number range will ensure that the numbers are in order to then allocate e.g., number 100-200 and understand the exact tickets they have. Any unsold tickets can then be easily identified and refunded using their unique number.
54. Complimentary Ticket report status update
The complimentary ticket report has been updated to show the historical status against the initial exchange rather than ‘active’. Please note, when an order is refunded, the initial transaction goes into historical status and a new order reference is created which becomes the refunded order.
55. Donations updated in Customer Evaluation report where performance date rage is entered
If a donation was being made without a ticket purchase and the Customer Evaluation report was being generated by a performance date range, the system was also displaying these stand-alone donations. A correction has been made to only display purchases within the performance date range.
56. GL Account Code added to the Primary Reconciliation report
We’ve added the option to filter the Primary Reconciliation report by a GL account code. You can find this option under ‘Module and other filters’.
57. Primary Reconciliation report date ordering
The Primary Reconciliation report in various instances, when displaying by a specific event, was not showing events in date and time order. This has been corrected.
58. Operator End of Shift report columns adjusted
The Operator End of Shift report has been adjusted to allow for the entire report’s columns to fit within the page when opened in excel and in landscape mode.
59. Transaction report overlap
When the event line 1 was more than 200 characters, this would sometimes cause the Primary Reconciliation report to show the ‘Method of Payment’ totals overlapped with the upper table. This has been corrected.
60. Scanning report updated to add Operator (User)
You can now select to filter the Scanning Report by a specific operator. This will help you identify how many scans that operator has completed.
61. Doorlist report showing scan date range – Removed
The Doorlist Report was defaulting a scan date range. This has now been removed from this report.
Further Information on Dine & Discover Vouchers
TicketSearch has integration with the NSW Dine & Discover Program. The NSW Government in Australia launched the program to encourage the community to get out and about and support dining, arts and recreation businesses. NSW residents aged 18 and over can apply for 4 x $25 vouchers, worth $100 in total. To activate this function, head to Organisation Settings > Step 4: Finance Setup. Click ‘YES’ to the question ‘Do you have an account with Dine & Discover?’ and follow the prompts. Your business must register for the program.
Once you have entered the correct details, you must click on the ‘Validate Details’ button. If successful, you’ll see the message ‘Great New! Details Verified’.
Online and through the Box Office application, simply click to link to redeem the Dine & Discover Voucher and enter the applicable vouchers. You can keep on adding multiple vouchers. Click ‘Remove’ to remove any vouchers. Once you finalise the order, our system will connect to Service NSW to validate the voucher(s).
On the customers confirmation email, they will see Paid By and reference to the Dine & Discover NSW vouchers that have been used.
When paying from the Box Office (Walk-up, Phone Sales), the method of payment is clearly shown. In the example below, the payment was both Dine & Discover and also VISA with an exchange credit voucher.
When you look up a customer record, the method of payment will be displayed as below clearly outlining the voucher code reference.
Online, the patron can view their order history.
When generating reports, for example the transaction report, the Method of Payment (MOP) will be referenced as Dine & Discover NSW and the voucher code will be also displayed.
Desktop scanning
For those organisations that don’t want to scan using mobile devices, you now have the option of using the desktop scanning version. Simply connect a scanning device to the USB connection and start scanning. Please view the end of this document for further information.
Once you click on Desktop scanning, select one or more sessions, and click ‘Start Scanning’. If you select more than one event to scan, a single ‘Start Scanning’ button will appear. You can also click ‘Select All’ to select all sessions. Click In or Out to scan patrons into the venue or out of the venue.
Once the session(s) have been selected, the system will divert you to the scanning page. The system clearly shows you if you are scanning in or out and also how many performances you are scanning.
You can manually enter a barcode or start scanning using your USB device.
Similar to the mobile scanning, any scans that are rejected show in red with the word ‘Fail’. The reason of the failed scan will appear in the grey area.
Reasons can be:
1. Scan Limit Exceeded: Scan limit exceeded.
2. Already Scanned: This ticket was already scanned in or out.
3. The barcode was not scanned correctly or is not a valid barcode (could be a fake barcode).
4. Scanning Closed: The scanning period is over – the customer has arrived late.
5. Daily Re-Entry Limit has been exceeded.
6. Number of Days limit has been exceeded.
7. Scanning is not activated for this organisation. Please contact the administrator.
8. The ticket is for a purchase made with another organisation/venue/session.
If a barcode is successfully scanned, a green ‘Success’ will appear. A confirmation of the ticket type and seating information is also displayed.
You are also able to manually scan in patrons by clicking on the order or searching for the customer. Each ticket type/item is listed with a check in option. Check in 0/1 refers to 1 max scan and 0 refers to the ticket not having been scanned yet.
Statistics are also available.
