Sales – Modify Any Fees
This privilege provides the user with the ability to modify the transaction fee, per ticket/item and delivery fee at the sales checkout page. If user also has access to refunds and/or exchanges, the user can adjust these fees when considering how much to refund or what to include in the exchange.
Sales – Override Ticket / Item Price
This privilege provides the user the ability to change the price of a ticket/item and per ticket/item at sales checkout page. The user will see a ‘Click to Price Override’ button on the finalise order screen.
Sales – Standard – Skip Entering Customer Info
This privilege gives the user the ability to process a standard sales without assigning a customer.
Seat Map Holds – Adjust
Allows the user to adjust holds for seating plan events via the Events Listing page under ‘Capacity/Holds’ or directly in the event build (Step 3: Schedule Editor).
Pricing – Adjust
Allows the user to adjust pricing on a date/session/performance by performance basis once an event/activity is live from the Event Listing page and also within the event build under Step 3: Schedule Editor ‘Pricing’. This will not give the user access to manage pricing via Tools & Templates, Pricing Templates.
General Admission – Capacity / Holds Adjust
Allows the user to adjust General Admission Capacity and holds on a date/session/performance by performance basis once an event/activity is live from the Event Listing page and also within the event build under Step 3: Schedule Editor ‘Holds/Capacity’.
Merchandise – Adjust Inventory
Allows the user to adjust inventory for merchandise via the Merchandise Menu, directly from the listing grid. The user does not need to have access to building Merchandise.
Process Refunds
Under customers and transactions, this gives the user the ability to process a refund via the refund button. The user must have the privilege Customers & Transactions – Manage/ Edit as well.
Process Exchanges – Equal or Higher Value
Under customers and transactions, this gives the user the ability to process an exchange via the exchange button for an amount that is equal to or higher than exchange credit amount. if the amount of the exchanged item is lower, this will not be authorised. The user must have the privilege Customers & Transactions – Manage/ Edit as well.
Process Exchanges – For a Lower Amount
Under customers and transactions, this gives the user the ability to process an exchange via the exchange button for an amount that can be lower than the exchange credit amount i.e. exchange from an adult ticket of $20 to $10 this privilege is required to process the transaction. The user must have the privilege Customers & Transactions – Manage/ Edit as well.
Process Refund/ Exchange – Modify Any Fees
This privilege allows the user to modify any of the applicable fees i.e. decrease the value of a transaction, per ticket/item, delivery and payment fee in the case of refunds and exchanges. For example you might give have 50% of the fees charged rather than the full value.
Process Refund/ Exchange – Modify Include / Exclude Fees
This privilege allows operator to chose the toggle in case of partial or full refund i.e. user can switch between include and exclude.
CRM Tasks – View All Users Tasks
This privilege allow the user to see all user’s CRM task rather than just their own in “User” dropdown list from the tasks dashboard.
CRM Tasks- View/Create
This privilege allows the user to view and add tasks from the top header where you have today’s tasks and total assigned tasks.