TicketSearch Pty Ltd ACN 633 608 438 (‘we’, ‘our’ and ‘us’) regards personal privacy and compliance with our obligations under the Privacy Act 1988 (Cth), including the Australian Privacy Principles, as an important part of our relationship with clients and users of our services. We will also endeavour to comply with the EU General Data Protection Regulation for Customers who access our site from within the EU.
Visitors, people who visit or browse our website,
Clients, people who establish an account with us,
Subscribers, people who subscribe for information on products or services that we may periodically make available,
Customers, people who access our services to make a booking, purchase tickets or items, make a donation or any other event-related registration or otherwise access our services, including downloading or using our mobile applications (TicketSearch Scanning Application).
In this Policy:
- we refer to Visitors, Clients, Subscribers, Customers and all other persons who access or use our services as ‘Users’ or ‘you’;
- ‘Personal Information‘ means information or an opinion about an identified individual, or an individual who is reasonably identifiable (whether the information is true or not or recorded in any form or not)’. This may include name, identification number, location data, online identifiers (internet protocol addresses and cookie identifiers), and any factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of a natural person.
- ‘Sensitive information’ includes information about a person’s health, sexual orientation, sex life, racial or ethnic origin, political opinions, membership of a political association, professional or trade association or trade union, religious beliefs or affiliations, philosophical beliefs and biometric or genetic data.
This Policy applies to the domain name of ticketsearch.com and to our mobile applications (TicketSearch Scanning Application). It does not apply to, and we are not responsible for, the use of, or the protection of information provided to, other websites or services linked to our website or that you use to access our website, applications or services.
If you have any questions not addressed in this Policy, please feel free to contact us using the methods at the end of this Policy under the heading “Complaints and how to contact us”.
Information that you provide to TicketSearch
We may collect different Personal Information from you depending on the circumstances in which that information is collected.
We do not ask you to provide Personal Information if you are only a Visitor.
If you register as a Client and create an account on our website, we will require you to provide your name, email address, work phone or other contact number, account username and password, and for paid events/items, financial information such as bank account details.
For Subscribers, we may collect your name, contact telephone number, organisation name, and email address.
As a Customer, you may be required to provide certain Personal Information to complete a booking or make a donation which may include your name, address, telephone number and email address. If you make a payment for an event or make a donation we may also collect financial information from you including your credit card number and expiration date. As part of our compliance with the Payment Card Industry Standard (“PCI”), we will only store partial credit card numbers. We will retain the transaction details for any purchase for audit purposes.
In addition, a Client may require us to collect additional Personal Information required by them. Such information may include Sensitive Information. If this information is provided by the Customer, we will also have access to it and we will hold, use and disclose that information in accordance with this Policy. If and to the extent the Customer is providing such information on third parties, the Customer represents and warrants that Customer has consent from such third parties to disclose such information.
If you download or use our mobile applications, we may collect your login information including your name and location.
In addition to collecting Personal Information via our website and mobile applications, we may collect Personal Information from Users by telephone or in correspondence from you (including by email, telephone, live chat, mail, fax or in person).
Information that TicketSearch collects about you
Our website collects information about the use of our site by all Users, including:
- The website pages that you visit
- Your internet protocol address;
- The type of browser you are using;
- Your operating system;
Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can change your cookie settings via your browser settings.
Processing and disclosure of Personal Information
We use the Personal Information we collect to provide Users with a high level of service. In particular, we use Personal Information:
- to email Clients to activate their account;
- to email information for which a User has subscribed;
- to email a Customer to confirm a booking, ticket purchase or donation;
- where Client has elected to have a waitist for an event, we may notify Customers who requested they be placed on the standby list if a booking becomes available;
- to deal with queries from Users.
We will not share your Personal Information with third parties without your consent other than as set out in this Policy. Certain employees have access to Personal Information as part of their user access to the TicketSearch site.
Our applications may need to read Personal Information in order to carry out necessary functions such as sending email notifications to account holders or scanning in tickets and entries into an event/activity.
Sharing Customer Data with Clients
We share Customer’s personal information as part of their bookings or donations with the Client including Personal Information that the Client has requested that we collect as part of their event/activity, fundraising or other event-related registration requirements. This may include Sensitive Information, such as health information, which the Client has specifically requested for their event/activity.
Clients are not bound to treat your information in accordance with this Policy and you agree that we are not responsible for their actions. Please review the relevant Clients privacy policies and terms and conditions before providing your Personal Information in relation to a particular booking, donation or registration.
By submitting your contact details through our website, you consent to us displaying or sending such material to you. For material that we email to you, we provide a functional opt out facility with all promotional emails. You can let us know if you no longer wish to receive this sort of information by emailing us at firstname.lastname@example.org and we will remove your details from the distribution list.
Third parties and sub-processors
We may disclose Personal Information to third party service providers (including IT service providers, data storage and handling facilities, payment systems operators, mail houses and legal or financial advisers) to the extent necessary for them to assist us in providing services to you. We engage service providers who do not use or disclose your Personal Information for any purpose other than the services for which they are engaged to provide.
We may disclose Personal Information to other persons or organisations if required to do so by the order of a court or tribunal or if the disclosure is otherwise authorised or required by law. For example, Personal Information may be disclosed where it is necessary to eliminate or minimise a risk to public health or safety, investigate or deal with unlawful activity or serious misconduct or establish or defend a legal claim.
We do not engage in any third party marketing.
We do not use any of the Personal Information we hold to engage in direct marketing with Customers, we may use the emails sent to Customers as part of the ticket purchase confirmation to inform them about TicketSearch products and services.
For Subscribers and Clients
We may use your Personal Information to provide you with further information about our products and services. Direct marketing from us generally takes the form of direct mail or electronic marketing (email, SMS, MMS, social media or other electronic means). In rare cases, we may use telemarketing, in which case we will comply with any applicable legislation.
By submitting your contact details through our website or by opting-in to be contacted through our marketing materials, you consent to direct marketing to you of our products and services. We may continue to contact you indefinitely until you indicate otherwise.
If you do not wish to be contacted with such information, you may opt out of receiving our direct marketing at any time by emailing email@example.com.
Retention and storage of collected information
We may retain your information for so long as you maintain an account with us.
For All Users
Any Personal Information that may be used by our site in order to carry out its necessary functions is stored on a secured server.
We will take all reasonable measures to ensure the security of your Personal Information. Our systems are hosted in Australia. Our information is stored on Amazon Web Services
TicketSearch complies with the Australian Privacy Act (1988) and the Notifiable Data Breaches (NDB) scheme (Part IIIC of the Privacy Act 1988). In line with the NDB, TicketSearch has a data breach policy in place. In the event of a serious data breach, TicketSearch will notify the Office of the Australian Information Commissioner and the affected individuals where required. Notification of a data breach may take the form of an email or a notice on our website.
If you have any questions about security on our website, you can email us at firstname.lastname@example.org.
Access to and rectification of Personal Information
Subject to any legal restrictions, we will let you know what Personal Information we hold about you if you ask us to. If your request is particularly complex, or requires detailed searching of our records, there may be a cost to you in order for us to provide this information.
Your records can be accessed and updated by you at https://bo.ticketsearch.com. You can also delete your account with us which will have the effect of removing your personal information from our systems up to 12 months later.
To have your data rectified, please contact the Client/Event Organiser and they will be able to edit your booking.
Processing of children’s data
Data protection law
Data protection law gives people certain rights in connection with the way in which their personal information is used. If organizations do not comply with data protection law, they may be subject to sanctions and penalties imposed by the national data protection authorities and courts. When TIcketSearch collects and uses personal information, this activity and the personal information in question is covered and regulated by the local data protection law.
Complaints and how to contact us
If you would like further information on this Policy, or if you have any concern about the protection of your Personal Information, please email email@example.com or contact us on 1300 463 332.
If you believe your privacy has been interfered with and wish to make a complaint, please contact us. We will investigate your complaint and notify you of the outcome. If your complaint indicates that there has been an interference with your privacy by a person other than us, we may discuss the complaint with that other person in an attempt to resolve it.
If you are not satisfied with the outcome of your complaint or the way we handle it, you may make a complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au.
Information About Cookies
What are cookies?
Cookies are small files that store information on your computer, TV, mobile phone or other devices. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions.
Cookies assist us in providing our services to all Users of the site.
We have some ‘Strictly Necessary’ cookies that are required at various stages when using our services, such as the process of a Customer making a booking.
We use other cookies to further enhance our Users’ experience on the site – including remembering your preferences as a Client, Customer, facilitating our Buy Tickets experience, and tracking the usage of our site which assists with our ongoing product development.
Our cookies don’t hold personal information. They do allow us to pre-fill information at the checkout for our Customers, or save preferences for logged in Clients.
Search terms that you enter when searching our listing pages are collected, but are not associated with any other information that we collect, hence the user is not identifiable. We use these search terms to ascertain what users are looking for on our website, and to improve the services that we provide, as well as for the purpose of statistical usage analysis or systems administration.
How can I control cookies?
You can change your cookie settings via your browser settings.
Please note, as some of our cookies are essential in order for the TicketSearch booking process to function, denying these cookies will prevent you from being able to utilise TicketSearch
Further information regarding our cookies
If you require additional information regarding cookies please contact firstname.lastname@example.org