Platform Customisation allows you to personalize your online customer sales purchase experience to match your own brand/website. Change fonts, colours, buttons – the choice is yours.
Give your customers an integrated and seamless experience. For clients on the Enterprise plan, hide fields you don’t want to see and change default text. You can even change the layout of the page by moving fields around it or increasing field/image sizes. All modules such as merchandise, donations, vouchers etc can be customised individually.
CUSTOMISATION TOOLS
Back to Main Website URL:
If you are linking to our ticketing system, this is the URL to take customers back to your main website or preferred web address i.e. what’s on page.
Main theme colour:
Our default main theme colour is orange. This will change all instances where orange is displayed on the online page such as tables, buttons, headers etc.
Secondary theme colour:
Currently the TicketSearch theme colour is orange and the secondary theme colour is grey. This option will change where you currently see grey on the online system such as dates/times, + – instances and promo code details to your preferred colour.
Change the text to:
Underneath your logo online, you will see the words Box Office Online. Here you can change this text to show whatever you like.
Background colour:
Here you can change the background colour of your customer online sales portal.
Background image:
Select a background image to upload e.g. a watermark for your online sales portal.
Page size (in pixels):
Increase or decrease the size of your online sales portal.
Header preferences
Header Logo:Add your logo here for your online portal to replace the default TicketSearch logo.
Header image:
This is what will be shown in the header banner that runs along the top of the online portal page. You can choose to leave this blank and simply select a header colour which matches your branding, or you can create an image that includes your logo for a customised look.
Header colour:
Here you can change the colour of the header banner that runs along the top of the online portal page.
Secondary/smaller banner header image:
This is the banner header image which is applied to the module pages that link directly into the event/activity/merchandise etc. and the finalise order screen (to ensure that the focus is on purchasing items). This secondary header banner is smaller than the main header banner and doesn’t display menu items or the header logo. You can choose to leave this blank and simply select a secondary/smaller banner header colour which matches your branding, or you can create an image that includes your logo for a customised look.
Secondary/smaller banner header colour:
This is the banner header colour which is applied to the module pages that link directly into the event/activity/merchandise etc. and the finalise order screen (to ensure that the focus is on purchasing items). This secondary header banner is smaller than the main header banner and doesn’t display menu items or logo image.
Secondary Header Colour (image area):
On the event/activity and other module buying experience pages, this is your default colour of the area around the image (default is grey).
Text Colour:
This is the text colour of all text shown in the header banner.
Text preferences
Customise the way all text is presented across the entire online sales portal. Here you can change which font, style and text size is used to match the branding of your organisation.
Solid button preferences
This is the standard button used throughout the sales process, such as the ‘buy now’ button.
Button style:
By default your button style is set to square. Here you can choose square corners or rounded corners on buttons.
Border size (pixels):
This is where you can change the border size of the button (in pixels).
Fill colour:
This is the main colour of the button.
Hover colour:
This is the colour the button changes to when the user rolls over it with the mouse.
Border colour:
This is the colour of the border of the button.
Text colour:
This is the colour of the text within the button.
Grid/List Preferences
Change the way event and product grids and lists are displayed in the online sales portal.
Thickness (Pixels):
This is the thickness/size of the grid border lines.
List View – Table Border colour:
This is the colour of the grid border lines.
Hover border colour:
This is the colour the grid border changes to when the user rolls over it.
Hover Fill Colour:
This is the colour the whole grid changes to when the user rolls over it.
Link preferences
Change the way text links are displayed in the online sales portal e.g. ‘show more/less’. Text links are any text on the online portal that links to another area such as venue link, add tickets link etc.
Link text size (pixels):
This is the text size of all the text links that appear on the online portal.
Text link colour:
This is the colour of all text links that appear on the online portal.
Menu preferences
Menu background colour:
This is the background colour of your menu on the online portal, which can be different to your main page colour.
Menu text hover over colour:
When you hover over the menu labels, such as ‘Home’, this will be the default hover over colour that highlights the text.
Drag and move around the tiles below to set the order of options in the main menu of the online portal. Further customise menu names and styles by clicking ‘Show Settings’.
Hide this option:
This removes this module from the menu list.
Change text:
You can change your module names i.e. change events to activities.
Text colour:
Change the colour of this menu item text. This is for further customisation needs.
Background colour:
This can be to insert a coloured background to highlight a particular menu item e.g. Donations.
Font name:
Change the font to highlight a particular menu item.
Font size:
Change the text size to highlight a particular menu item.
Platform Customisation Settings
This area allows you to customise your search display settings within the system.
As soon as this threshold is reached, a search bar will appear on your main listing page allowing customers/patrons to free text search for specific content. Customers/patrons can also use the search bar to filter by event, venue, category etc. We’ve set the default as 30 items before the filter will appear. The display is shown below for your reference.
Here you can select your preferred display view i.e. when a customer lands into an event/activity, select the display view as per the information below.
Calendar & List: Will show both a calendar where dates and times can be selected or list view that displays dates and times shown down the page. If you tend to have events and activities that only have one session, we suggest list view would be more applicable.
List: Will only show the list view that displays dates and times shown down the page.
Calendar: Will only show the calendar view, perfect if you often have many sessions.
NOTE: If you select both calendar and list view, you will be able to select your preferred view type, which is the default view that will appear when a customer/patron lands into an event/activity. They can always switch between views at any time.
Below is a sample of both the calendar and view list views.
Maximum number of Sessions to display in Date/Time List before show more sessions is displayed. As shown in the above image, 2 sessions are displayed. You can enter the number of sessions to display in a list view before the system introduces ashow morelink which will then present all the additional dates/times. This option is only available if list view is activated above.
Below, if view list is selected, we’ve set a default to 30 whereby if your performances/sessions are greater than the number entered in this field, a drop-down list will appear rather than single dates as buttons down the page. This is highly applicable to organisations that have many dates and times i.e. sessions every day. See “Choose a Date” below for an example.
The final option relates to an event/activity. The calendar option will display if the number of performances/sessions is greater than the number entered below. For example, you may want the calendar to appear if there are more than 2 sessions, the choice is yours.
