Platform Customisation allows you to personalize your online customer sales purchase experience to match your own brand/website. Change fonts, colours, buttons – the choice is yours.
Give your customers an integrated and seamless experience. For clients on the Enterprise plan, hide fields you don’t want to see and change default text. You can even change the layout of the page by moving fields around it or increasing field/image sizes. All modules such as merchandise, donations, vouchers etc can be customised individually.
NOTE: You can now completely customise the look and feel of your organisation. We’ve added a new menu titled ‘Back-end Customisation’ under the Platform Customisation menu. You can view the full help file here: https://helpticketsearch.com/back-end-platform-customisation/
CUSTOMISATION TOOLS
Back to Main Website URL:
If you are linking to our ticketing system, this is the URL to take customers back to your main website or preferred web address i.e. what’s on page.
Main theme colour:
Our default main theme colour is orange. This will change all instances where orange is displayed on the online page such as tables, buttons, headers etc.
Secondary theme colour:
Currently the TicketSearch theme colour is orange and the secondary theme colour is grey. This option will change where you currently see grey on the online system such as dates/times, + – instances and promo code details to your preferred colour.
Change the text to:
Underneath your logo online, you will see the words Box Office Online. Here you can change this text to show whatever you like.
Background colour:
Here you can change the background colour of your customer online sales portal.
Background image:
Select a background image to upload e.g. a watermark for your online sales portal.
Page size (in pixels):
Increase or decrease the size of your online sales portal.
Header preferences
Header Logo:Add your logo here for your online portal to replace the default TicketSearch logo.
Header image:
This is what will be shown in the header banner that runs along the top of the online portal page. You can choose to leave this blank and simply select a header colour which matches your branding, or you can create an image that includes your logo for a customised look.
Header colour:
Here you can change the colour of the header banner that runs along the top of the online portal page.
Secondary/smaller banner header image:
This is the banner header image which is applied to the module pages that link directly into the event/activity/merchandise etc. and the finalise order screen (to ensure that the focus is on purchasing items). This secondary header banner is smaller than the main header banner and doesn’t display menu items or the header logo. You can choose to leave this blank and simply select a secondary/smaller banner header colour which matches your branding, or you can create an image that includes your logo for a customised look.
Secondary/smaller banner header colour:
This is the banner header colour which is applied to the module pages that link directly into the event/activity/merchandise etc. and the finalise order screen (to ensure that the focus is on purchasing items). This secondary header banner is smaller than the main header banner and doesn’t display menu items or logo image.
Secondary Header Colour (image area):
On the event/activity and other module buying experience pages, this is your default colour of the area around the image (default is grey).
Text Colour:
This is the text colour of all text shown in the header banner.
Text preferences
Customise the way all text is presented across the entire online sales portal. Here you can change which font, style and text size is used to match the branding of your organisation.
Solid button preferences
This is the standard button used throughout the sales process, such as the ‘buy now’ button.
Button style:
By default your button style is set to square. Here you can choose square corners or rounded corners on buttons.
Border size (pixels):
This is where you can change the border size of the button (in pixels).
Fill colour:
This is the main colour of the button.
Hover colour:
This is the colour the button changes to when the user rolls over it with the mouse.
Border colour:
This is the colour of the border of the button.
Text colour:
This is the colour of the text within the button.
Grid/List Preferences
Change the way event and product grids and lists are displayed in the online sales portal.
Thickness (Pixels):
This is the thickness/size of the grid border lines.
List View – Table Border colour:
This is the colour of the grid border lines.
Hover border colour:
This is the colour the grid border changes to when the user rolls over it.
Hover Fill Colour:
This is the colour the whole grid changes to when the user rolls over it.
Link preferences
Change the way text links are displayed in the online sales portal e.g. ‘show more/less’. Text links are any text on the online portal that links to another area such as venue link, add tickets link etc.
Link text size (pixels):
This is the text size of all the text links that appear on the online portal.
Text link colour:
This is the colour of all text links that appear on the online portal.
Menu preferences
Menu background colour:
This is the background colour of your menu on the online portal, which can be different to your main page colour.
Menu text hover over colour:
When you hover over the menu labels, such as ‘Home’, this will be the default hover over colour that highlights the text.
Drag and move around the tiles below to set the order of options in the main menu of the online portal. Further customise menu names and styles by clicking ‘Show Settings’.
Hide this option:
This removes this module from the menu list.
Change text:
You can change your module names i.e. change events to activities.
Text colour:
Change the colour of this menu item text. This is for further customisation needs.
Background colour:
This can be to insert a coloured background to highlight a particular menu item e.g. Donations.
Font name:
Change the font to highlight a particular menu item.
Font size:
Change the text size to highlight a particular menu item.
Platform Customisation Settings
This area allows you to customise your search display settings within the system.
As soon as this threshold is reached, a search bar will appear on your main listing page allowing customers/patrons to free text search for specific content. Customers/patrons can also use the search bar to filter by event, venue, category etc. We’ve set the default as 30 items before the filter will appear. The display is shown below for your reference.
Here you can select your preferred display view i.e. when a customer lands into an event/activity, select the display view as per the information below.
Calendar & List: Will show both a calendar where dates and times can be selected or list view that displays dates and times shown down the page. If you tend to have events and activities that only have one session, we suggest list view would be more applicable.
List: Will only show the list view that displays dates and times shown down the page.
Calendar: Will only show the calendar view, perfect if you often have many sessions.
NOTE: If you select both calendar and list view, you will be able to select your preferred view type, which is the default view that will appear when a customer/patron lands into an event/activity. They can always switch between views at any time.
Below is a sample of both the calendar and view list views.
Maximum number of Sessions to display in Date/Time List before show more sessions is displayed. As shown in the above image, 2 sessions are displayed. You can enter the number of sessions to display in a list view before the system introduces ashow morelink which will then present all the additional dates/times. This option is only available if list view is activated above.
Below, if view list is selected, we’ve set a default to 30 whereby if your performances/sessions are greater than the number entered in this field, a drop-down list will appear rather than single dates as buttons down the page. This is highly applicable to organisations that have many dates and times i.e. sessions every day. See “Choose a Date” below for an example.
The final option relates to an event/activity. The calendar option will display if the number of performances/sessions is greater than the number entered below. For example, you may want the calendar to appear if there are more than 2 sessions, the choice is yours.
RECENT UPDATES
Streamlined Platform Customization
In the platform customization area, we’ve made an adjustment to enhance clarity and focus. Specifically, we’ve removed the event description area from the platform customization events page section. This change was implemented to streamline the customization process, as the event description is exclusively visible after clicking on the event or the buy now button. This can be found by going to Settings > Platform Customisation > Online Customisation > Changes can be made from the ‘overall customisation’ area, under the events section, as shown below.
Event Customisation Enhancements
You can now customize the text displayed when no tickets are available. This includes situations where tickets are accessible only via a promo code, or require sign-in for access. This customization option enhances the customer experience by providing clear and informative messaging when tickets are unavailable. You can do this from Platform Customisation > Online Customisation > Select the ‘Events’ tab from the drop-down menu and scroll down to the section which says: Here you can modify the text that is displayed when no tickets are available. This occurs when tickets are accessible only via a promo code, or require sign-in for access.
Platform Customisation Change – Single & Multiple Selection
Under Settings, go to Platform Customisation then click on ‘Events’ from the drop down options. You are now able to alter the single and multiple seats text that appears online to your customers.
Multiple Select involvesselecting your seats first, then selecting the ticket type that applies.
Single Select involves selecting a seat and associated ticket type before selecting the next seat.
The multi select process is a faster sales process. These settings can be changed via Settings > Event/Product Settings and you also have the option of altering this setting on an event-by-event basis.
Simply click on the text (as show below) to change the text. Please remember to submit your changes and ensure you test your text change by following the sales journey.
Multiple Select Seats
Single Select Seats
Customizable Placeholder for Promo Code and Voucher in Online Checkout
Previously, under the Checkout tab in Platform Customisation, the Enter Coupon Code option allowed you to customise the heading, but the text box still displayed the default placeholder “Enter Promo Code” regardless of changes. We have now made the placeholder text fully customisable, allowing it to match your heading or any preferred wording.
Regular Donation Platform Customisation
Any regular donations currently available will use the overall platform customisations applied to your donation page. Additionally, under the Donation tab in Platform Customisation, you can update and manage all components specifically for the Regular Donation module.
Custom Colour for Allocation Exhausted, Sold-Out and Filter/Search Buttons
Additionally, you can now modify the colour of allocation exhausted, sold out and filter buttons for online sales from the default colour to a colour that suits your organisation’s preference. To edit this go to Settings > Platform Customisation > Online Customisation > Overall Customisation > Solid Button Preferences, from here you can edit the buttons based on your organisation’s colour scheme.
Customizable Browser Title and App Icon for Enhanced Branding
You can now modify your Browser Title which appears on the online sales page currently default to ‘TicketSearch Online’ to suit your organisation’s branding.
You can now modify the Browser App Icon to suit your organisation’s branding, this is currently deafaulted as the TicketSearch Logo.
To apply these changes, navigate to Settings > Platform Customisation > Online Customisation > Overall Customisation > Page Preferences.
After the update, your browser title and app icon will appear as shown below:
Mobile Header Image Section Introduction
We’ve introduced two new mobile-specific fields in online platform customization to prevent stretched images in online sales. If new images with the given dimensions are not provided, the system will fetch images from the older field, which is more specific to desktop. You can edit this from Settings > Platform Customisation > Online Customisation > Overall Customisation > under Header Preferences.
Single session event’s date/time selection is removed
We have removed the session selection box when an event only has one session to speed up the sales process. This was only occurring in the specific scenario when event sessions were being displayed by view list only. This setting can be found by going into Settings > Platform Customisation > Online Customisation > Setting tab on top right-hand side.
The below screenshot shows the pink selection box of the date and time of the event. As explained above, this no longer appears in the sales process.
Platform Customisation Options
Go to Settings > Platform Customisation to adjust your promo code fields. Click to adjust the text, font, size, and colour.
You can also adjust your voucher input fields (see below).
