New Feature Alert!
We’ve solved the issue of promo codes being shared multiple times by customers when created via ticket types, with the introduction of One-Off Pomo Codes. One off promo code allows you to bulk create or import into TicketSearch, multiple discount codes generally for one time use.
One off promo codes are located under Marketing > One Off Promo Codes.
The page is divided into two (2) sections:
- the generation of your one-off promo codes
- your promo code history which shows your previously created groups
Creating your one-off promo codes
To create your one off promo code, you will need to enter a unique name for your promo code group. For example, if you are generating or importing promo codes for your event ABC, you can assign your promo code group name as ‘ABC’. This will allow you to quickly identify a group.
Next, you will select the option to either import your promo code (i.e., from Groupon, Living Social) If you are importing barcodes into TicketSearch, you will be required to click on ‘Download CSV File’ and append your promo codes into column A. ‘Select a File to Upload’ and then click ‘Import’. Any errors in your imported file will display on the screen and/or in the ‘Promo Code History’ area.
OR to have TicketSearch generate a promo code for you. If this option is selected, you will need to specify how many characters the promo code should have, the number of codes you would like to generate and any specific parameters you require. Once all of your desired options are selected, click ‘Generate’ to have your one off promo code created.
A successful message will be displayed when your code is generated.
**Important Step** Further Settings required when Generating/Importing promo codes
Next, you will need to select ‘Add/ Edit Conditions’ or the ‘Complete Now’ button to setup your criteria. If these settings are not completed, your one-off promo codes your customers/patrons will be unable to redeem them.
When selecting Add/Edit Conditions, you will need to complete the table, selecting the fields that are applicable.
- Minimum number of tickets:
This feature allows you to set the minimum quantity that will apply to a selected group. For example, you may set a minimum of two (2), which means that the customer must buy at least two (2) of these items to receive the discount.
- Maximum number of tickets:
Here you can set the maximum quantity that will apply to a selected group. For example, if you set the maximum as five (5), a customer would receive a discount if the quantity of items purchased is less than or equal to five (5).
- Maximum Promo Code:
Maximum redemptions are the number of times a promo code can be redeemed. For example, you may have promo code that can only be redeemed twice, therefore the maximum redemption value would be set at ‘2’.
- Discount
This feature allows you to set the value of a discount. This can be set as either a percentage or currency value.
- Discount Type
This feature allows you to set a discount type. This can be set as either a percentage or currency value.
- Start Date
This allows you to set your desired start date for a promo code. For example, you can enable a promo code to begin from the 1st of January, by simply selecting this date on your calendar.
- Expiry Date
This allows you to set your desired end date for a promo code. For example, you can set a promo code to be disabled from the 1st of January, by simply selecting this date on your calendar.
- Events
Add the event(s) from the drop-down list that you wish to have the promo code applied.
- Sessions
Add the session(s) (date and time) from the drop-down list that you wish to apply to the Promo Code
- Ticket Type
When selecting the ticket type(s) you wish to apply the Promo Code to, simply click on the drop-down list and select the ticket types you want to include.
Online and backend sales flow
Customers will be able to enter their promo code in the online sales flow on the final CHECKOUT page.
In the backend sales flow, sales staff are able to enter the promo code on the CHECKOUT page.
Deleting your promo code group
To delete your promo codes, click the ‘bin’ icon. If you attempt to delete a group that has redeemed promo codes, an error message will be displayed warning that any used promo codes will not be deleted.
Editing your promo code group name To edit your promo code group name, simply click ‘Add/Edit conditions’ then under the Group Name input box, enter the new name
Editing your individual promo codes
To edit specific promo codes, click ‘view’ and once the screen list is displayed, use the search term filter, and select ‘Search’ to find your specific promo code. You can make a specific code inactive by selecting the ‘Active’ button. You can also select ‘edit’ to edit the existing promo code; ensure you select the ‘save’ icon when completed. The ‘X’ option can be used to cancel your changes.
Reporting
A new report has been added under the ‘Marketing’ section of reports, One off Promo Code.
To generate the report, you must select at least one promo code group. The report has a number of filters including the ability to filter by codes that have been redeemed or those yet to be redeemed. You can also select the fields that you would like to be displayed on the report such as the customers name and email for any communication purposes.
