We have recently completed a mini release featuring the following items, aimed at optimizing the platform for better usability.
- Custom Shape for Allocation Exhausted and Sold-Out Buttons
We have updated the “Allocation Exhausted” and “Sold Out” buttons to be customizable, allowing them to match the shape of the “Buy Now” button. The options you select under your Online Platform Customization Solid Button preferences (e.g., Button Style: ‘Rounded Corners’) will now apply uniformly to all buttons, including the “Allocation Exhausted” and “Sold Out” buttons.
Modified using the button style ‘Rounded Corners’:
Custom Colour for Allocation Exhausted, Sold-Out and Filter/Search Buttons
Additionally, you can now modify the colour of allocation exhausted, sold out and filter buttons for online sales from the default colour to a colour that suits your organisation’s preference. To edit this go to Settings > Platform Customisation > Online Customisation > Overall Customisation > Solid Button Preferences, from here you can edit the buttons based on your organisation’s colour scheme.
2. Ability to Delete Stored Cards from SecurePay
Customers and operators can now delete stored cards from SecurePay. However, cards used to pay the PWYF Authorization Fee cannot be deleted to ensure the No Show Fee can be charged if necessary.
Deleting Stored Cards from SecurePay
For Operators:
- Create a Shopping Cart:
- Begin by creating a shopping cart in the SecurePay system.
- Select the Customer:
- During checkout, select the customer whose stored card you wish to delete.
- View Stored Cards:
- In the payment section, you will see all the stored cards associated with the selected customer.
- Select the Card to Delete:
- Choose the card you want to delete. A delete/bin icon will appear next to it.
- Delete the Card:
- Click on the delete/bin icon.
- If the card is not linked to any PWYF Authorisation Fee, it will be deleted, and a success message will be displayed.
- If the card is linked to a PWYF Authorisation Fee, a message will inform you that the card cannot be deleted.
For Online Users:
- Log In:
- The user needs to log in to their Organisation’s online website
- Create a Shopping Cart:
- Create a shopping cart just like in the operator process.
- Proceed to Checkout:
- Go to the checkout section.
- Follow the Same Process:
- The user will see their stored cards in the payment section.
- They can select the card they want to delete, click the delete/bin icon, and follow the same conditions for deletion as mentioned for operators.
By following these steps, both operators and online users can easily manage and delete stored cards in the SecurePay system.
3. Updated Event API
We have updated the event API to include the following features and have added reporting codes to the lineup.
- Total Capacity: Know the total number of seats available for each session, including held seats, while excluding reserved (kill) seats.
- Available Count: See how many seats are currently available, excluding holds, reserved (kill) seats, and those already sold.
- Hold Count: Track the number of seats on hold for each session, excluding those that have already been sold.
- Sold Count: Instantly access the total number of seats sold per session, including any holds that have been converted to sales.
- Reporting Codes: Streamline your reporting data by allocating designated report codes to events/activities.
How to Activate Your API
Getting started is easy! Simply follow these steps:
- Go to Settings > Organisation > General Settings.
- Navigate to API Integration.
- Enable API integration with other systems.
- Refresh the page to access the API menu.
4. Customizable Browser Title and App Icon for Enhanced Branding
You can now modify your Browser Title which appears on the online sales page currently default to ‘TicketSearch Online’ to suit your organisation’s branding.
You can now modify the Browser App Icon to suit your organisation’s branding, this is currently deafaulted as the TicketSearch Logo.
To apply these changes, navigate to Settings > Platform Customisation > Online Customisation > Overall Customisation > Page Preferences.
After the update, your browser title and app icon will appear as shown below:
5. Update to Listing Page Date Display
We have updated the listing page for both fast sales and standard sales to better display the dates of available sessions for an event. Previously, if there was only one session, the date was shown as a range (e.g., 3rd Oct 2024 – 3rd Oct 2024). Now, if there is a single session, only the date of the event will be displayed. If there are multiple sessions, the date will be shown as a range.
From this:
To this:
6. Update to Pricing Template: Step Two Now Includes Template Name
We have enhanced step two of the pricing template by adding the pricing template name. This improvement ensures that the template name is clearly visible during this step, making it easier to identify and manage pricing templates.
7. Merchandise Scanning: Daily Scan Limits
In Merchandise Scanning, there are two configurable options:
- Total Redemptions: This controls how many times the merchandise can be redeemed throughout its entire lifespan. ‘: How many times can the merchandise be redeemed overall?’
- Daily Scan Limit: This sets the maximum number of times the merchandise can be scanned in a single day. ‘How many times can this merchandise be scanned in a single day?’
For example:
- If both options are set to “1,” the merchandise can only be redeemed once over its lifetime and scanned once on any given day.
- If the total redemptions are set to “3,” the merchandise can be scanned and redeemed up to three times, spread across multiple days.
On event day, if the merchandise has already been scanned three times, trying to scan it again will trigger an error message: “scan limit exceeded.” This prevents any further redemptions beyond the set limit.
8. New Hold Report (Detailed)
We have introduced the Hold Report (detailed) under the Administrative/Operations Reports. This report displays the area, section, row/table, seat from and to, the number of holds assigned (count), and the hold type for these seats. Please note that only one event can be selected at a time.
9. PWYF Emails Sent Without PWYF Tickets in the Transaction
We identified an issue where “Pay What You Feel” (PWYF) emails were being sent to customers even when there were no PWYF tickets in the transaction. This occurred if the “Send Pay What You Feel (PWYF) Optional Confirmation Email” setting was enabled. We have resolved the issue, and now PWYF confirmation emails will only be sent if a customer has purchased PWYF tickets.
10. “Please Wait a Moment” Message Appearing in Ticket Area After Adding to Cart
The “Please wait a moment” message is designed to appear when loading ticket types on the event sales page, which is correct. However, there was an issue where this message was incorrectly showing up after selecting a ticket type. This has now been fixed, and the message will only appear during the ticket loading phase.
11. Fix for Incorrect Display of Session-Level Venue Layout
Previously, both the session-level and organization-level venue layouts were being displayed in a section meant only for the organization-level layout. This issue has now been resolved, and only the organization-level venue layout will be shown in that section, as originally intended.”
12. Abandoned Shopping Cart Email Issue Resolved
We’ve resolved the issue with abandoned shopping cart emails not being sent, even though the feature was activated.
13. Duplicate Seats in Same Cart or Other Cart – Validation Check on Order Confirmation
We have updated the sales process to include error messages when a customer attempts to add the same seat twice to a cart or when two customers select the same seat. The following error messages will appear under different conditions:
If the same cart contains duplicate seats, the following message will be displayed:
“Oops! Duplicate seats were found in your cart. Please clear your cart and try again.”
If the current cart contains seats already reserved or sold in a previous order (which is rare, but still considered), the following message will be displayed:
“Oops! Some seats have already been sold or reserved. Please clear your cart and try again.”
If the current cart or another cart contains the same seats, the following message will appear:
“Oops! Some seats already exist in the same or another cart. Please clear your cart and try again.”
14. Error Resolved: Issue with Updating Data on Event Step 3 (More Options)
The issue causing an error when updating any details in Event Step 3 under the “More Options” section has been resolved.