Manage venue: Hold templates

This area allows you to create Hold Templates. Holds are used to stop customers from purchasing specific seats online such as house seats, wheelchair/accessible seating, seats blocked for the sound desk, promoter seats, house seats and more. Holds on seat maps can only be seen on the backend system. Online (to customers), they will simply be unavailable for purchase.

Hold Template is a pattern of held seats. By creating Hold Templates, this avoids you having to assign holds for each date/time (session/performance). Instead, you can simply create one or more templates depending on your requirements. For example, you may create your standard hold template and apply this to most dates/times. For morning shows/matinee shows, you may allocate extra holds. It’s important to note that you can always create hold templates at the event level as well. To enter into this area from the manage venues table after a venue has been created, simply click ‘+ Add’ under Hold Templates in the correct row or select the pencil icon to edit an existing hold template.

Click the ‘+ Add New Hold Template’ button to add a new Hold Template.

1. Hold Template Name e.g. Main Template, Opening Night: The generic name for your reference of this particular hold template.

2. Select a hold type from the list or click ‘+ Add New Hold Type’ to add a new hold type : Here you can select an existing hold type from the drop-down list or create a new one. This is a global list of hold types.

To add a new hold type, select a ‘Hold Code’ from the drop-down list. These codes are shown as predefined letters (A-Z and AA-ZZ). These will appear on your seat map so you can easily identify the hold type by the letter and also by the colour, e.g. House Seats can be allocated against the letter H and the colour green. 

Tip: There is a special hold code shown as ‘*K – Kill/Hide’. This function has been specifically created to allow you to FULLY remove seats from the seat map.

They will not even be visible on the seat map online or in the backend. The only place they will be visible is within the hold template in case they need to be changed. This hold type is useful, for example, if a venue has had a stage extension and you need to ‘kill’ the front two rows completely from the seat map.

‘Open’ seats are those on the seat map that haven’t had holds assigned to them. To unassign a hold from a seat, assign ‘Open’ to them and the existing hold will be removed.

Enter a ‘Hold Name’ and select an identifying colour. Press ‘SAVE’ to save your changes or ‘CANCEL’ to ignore changes.

3. Select Sections/Seats on the seat map and click the ‘Assign’ button to assign the hold type – *Important – to assign a different hold type, repeat steps 2 and 3 for each different hold type: Here you can select which seats associate with which hold type.

You can select seats by: 

Highlight over area – Using your mouse, simply highlight over your desired area and all seats will be selected.

Multiple Seats – This option allows you to click on any seat in the seat map and have it selected. All options allow you to select seats by creating a box with your mouse and dropping it over your desired group of seats.

Row/Table – This option allows you to select one seat on the seat map, and all seats in that row or table will automatically be selected as well. All options allow you to select seats by creating a box with your mouse and dropping it over your desired group of seats. The row/table selection still applies in this case when creating a box.

Seat Group – This option allows you to select a seat on the seat map, and all seats in that immediate group of seats will be selected. For example, if you select A1, all seats in the row from A1 until the seat splitter (e.g. the isle) will be selected. This also applies to tables. All options allow you to select seats by creating a box with your mouse and dropping it over your desired group of seats.

All – As the name suggests, by clicking on one seat, all seats in the seat map will be selected.

4. Once complete, click ‘Save’: Before clicking save, review the table on the page to ensure that the correct seats have been assigned to the correct hold types. The table gives you a breakdown of the holds assigned and ‘Open’ seats. 

SeatMap Viewer

Display Seat Labels (numbers/letters): By clicking this option, any row labels i.e. A, B, C, as well as seat numbering will be displayed to allow you to easily identify seats on the seat map.

There are controls on the page to help you better view your seat map. On the left-hand side there is a zoom in and zoom out option, as well as a re-focus button which will bring your seat map back into its original view. On the right-hand side there are directional arrows to move around your seat map and a button in the middle which will centre your seat map. You can also drag the seat map with your mouse on the page.