Manage event step 4

STEP 4: Onsale/Offsale

This option allows you to speed through the setup process by selecting an Onsale/Offsale that permits going ‘live now’ and offsale according to your organisation settings under Settings > Organisation settings > Step 3: Sales & Delivery. Simply click ‘Go Live Now’ to use the current venue’s date/time and offsale defaults, or select ‘Schedule’ to select your options from the page.

To adjust your default onsale/offsale times, please follow the steps below:

  1. Sales channels: Set your desired onsale and offsale period of your event/activity for your different sales channels such as internet and telephone. By default, the current date and time of the venue’s time-zone is populated.

To adjust your onsale time, you can either bulk copy your desired onsale date/time by clicking into the header, selecting your new date and time, and clicking on one of the copy functions. 

– ‘Copy to selected Sales Channels’ will copy to the specific sales channels selected e.g. only internet and walk-up.

– ‘Copy to all’ will copy to all sales channels.

– You can always click ‘clear’ to clear your current selection or ‘undo’ to return back to your original selection.

  • Click the (x) on the right-hand side to cancel your changes.

Offsale policy is when each date/time/session will go offsale (turn off from selling). Automated defaults have already been applied to your organisation that can be changed via Settings > Organisation Settings > Step 3: Sales & Delivery. 

For example, your system defaults were originally set to go offsale on the internet at 0, meaning it will go offsale right when your performance/session/tour starts. If you have multiple sessions, each date/time will be on a timer and automatically turn off when required.

With e-tickets and mobile phone delivery, these options now allow you to sell tickets right up until the start time. Other sales channels are often set to go offsale at 5 hours after start time. This gives you enough time to deal with late-commers and any admin requirements such as refunds and exchanges. If your event has gone offsale, you can always bring it back onsale by entering a ‘days’ after the performance/activity starts e.g. 2 days after to allow the required sales channel to do an exchange.

You can also set your offsale to an absolute date by clicking the ‘date’ option e.g. at 5pm, 25th Jan. If you had multiple dates and times onsale, all would turn off at that specific date/time. For example, for a school, if you had to provide lists of attendees or dietary requirements to the kitchen, at 5pm on the Friday before a 2-day weekend festival, this would be your best option.

Max Tickets Per Transaction: For the desired sales channel, set an absolute max number of tickets that can be sold in one transaction. We recommend adding a max on your internet sales channel to stop issues with your inventory being locked for a reservation duration.

  • B) Ticket Types: This allows you to select specific onsale and offsale dates for specific ticket types i.e. pre-sale tickets go on sale today while standard ticket types go onsale next week. Please ensure that your onsale and offsale dates are within the main sales channels onsale/offsale period. For example, your pre-sale tickets cannot go onsale on the internet prior to your main onsale/offsale dates/times. You’ll need to set your onsale period to then match your pre-sale period and then schedule your standard ticket types to go onsale after that period. Leave the offsale period blank to then go offsale at the main sales channel option A’s offsale period. If you leave your onsale/offsale period blank in this section, again your onsale/offsale period will match the main sales channel option in A.
  • Simply select a date and time from the header to copy, or from an individual date/time.
  • Per transaction Min Max- You are able to override the min/max per transaction that currently applies to the ticket type. If the min and max is an equal value, e.g. 4, you can only override to another equal value, e.g. 2, 2 rather than a range (min 2, max 5). For min and max of range value, you can only change your input to a range.
  • Max Tickets per date/time- This refers to the max tickets that can be purchased for a specific date/time. For example, if you had 25 performances/sessions, and you only wanted to sell max 100 promo code tickets, to balance the capacity against multiple performances, you may put a limitation on each performance/session e.g. 10 each.  Although 10 promo codes for each performance would equate to 260 of them being sold, the system would max out at 100 which you would limit by clicking the option below, ‘Event Ticket Maximums’.
  • Event ticket Maximums- This is the absolute limit you want to sell for a specific ticket type no matter how many performances you have. You can only sell up to the capacity.   

Schedule On-sales– This option will be launching in August/September 2020. Select a specific date and time for a performance/session to go onsale, then schedule additional dates/times to go automatically onsale by a date/time, e.g. a week later, by capacity sold e.g. 90% or by price scale. This allows you automatically setup triggers without having to monitor sales.