Mailchimp is software which gives you the ability to create and manage mailing lists, newsletters, automated marketing campaigns and more. It is one of the most widely used email marketing systems in the world. Our integration allows for your data syncing of records between both Mailchimp and TicketSearch, saving you time in having to export records to Mailchimp to send a campaign.

Mailchimp can be found under Marketing > Email & SMS Marketing. To setup your Mailchimp integration, go to Mailchimp/SMS Settings and follow the process on below screen to access your API KEY in Mailchimp, and copy/paste across to your TicketSearch account. The following link provides useful information on how to find your Mailchimp key It’s important to note that the number of Mailchimp lists you sync must match the opt in’s you create via Settings > Organisation Settings > General Settings – Marketing Opt-ins.  

Once this process is completed, your Mailchimp account will be connected, and the setting page will look like below screen.


To create a Mailing list, go to Marketing > Email & SMS Marketing > Create TicketSearch Mailing Listand select your desired parameters in order to create a mailing list.

You’ll need to enter a mailing list name for the list you create that will then be referenced in Mailchimp, select the opt-in the list is associated too and your email address.

Once you click SAVE at the bottom of the page, your list will then be created in your Mailchimp account ready for you to create a campaign in Mailchimp using this list.

Tip: You will receive an email once the list has been successfully synced. This can take from a few minutes to up 24 hours depending on the size of your data.


To view any mailing list, go to Marketing > Email & SMS Marketing > Mail chimp/TicketSearch Lists page where one can find all previously created mailing list. Please remember you can only have one MASTER LIST, and this is your synchronised master list with Mailchimp containing all subscribers.

By clicking on View button, you can see the list of users and the system also allows you to unsubscribe any user by clicking the Subscribed button against the record.


To view Mailchimp campaigns, go to Marketing > Email & SMS Marketing > Mail chimp Campaigns page where one can find all Mailchimp campaigns. This table list will give you a quick analytical snap shot of your campaign data, including your campaign Status, Open amounts, Unsubscribed amounts and Bounced amounts.

By clicking the View button against a list, the system will allow you see a preview of your Mailchimp campaign in a modal pop up.